Terminals
Which standalone terminal went end of life 30th April 2023?
Verifone VX520
What does EBT stand for?
Electronic Benefits Transfer
Which system would you check a standalone terminal file on a 403903 MID
TSYS Express
A merchant calls asking to update the email address on their account. What level of verification should you ask for?
Tier 2 Verification
Which Payroc team handles first time setup and welcome calls with merchants?
Merchant implementation
What is the master password for the PAX A920
pax9876@@
Name 3 Payroc processing products
Consumer Choice, RewardPay and CashRewards
Which mReports system will allow you to see the merchants batches
Auth & Settlement
A merchant who was boarded on Advantage Club on 23rd September 2022 has called in with an out of warranty terminal that needs swapped. Will they pay a $49 fee for the swap?
Which Payroc team track our NPS score and help retain our merchants?
Merchant Advocacy
Which pinpad is supported for the VX520?
VX805 Pin pad
Name 3 Pin Debit Networks
STAR, NYCE, PULSE, ACCEL or other applicable
Explain the process to add tip prompt to Clover
Merchants > Search DBA > Select Account > Go to Dashboard > Account > Tips > Tip Settings
What should be included in every tech Re-Key request case where tips need rekeyed?
Attachment of receipts, Rekey form, notes template.
A merchant calls in with a gateway ID for Worldnet asking for support, which team would handle this?
Gateway Int