ERS Services
True or false? Battery charging is covered by AAA Emergency Road Service
False - Battery charging is not covered by AAA ERS Technicians may test of the battery or the vehicle, starting and charging systems.
Attempt to jump-start the battery
Install a purchased AAA branded battery (availability varies)
What is the waiting period for upgraded benefits to be available after a Member upgrades their active membership? ?
Members who upgrade their Membership can use their upgraded benefits 10 days after upgrading.
True or False? The cost of fuel is included in Fuel Delivery for all membership levels
False- AAA Classic Members will be charged for fuel at the market rate
What level(s) are eligible for trip interruption?
Plus, Plus RV and Premier Members
What level is eligible for Windshield Repair/Replacement? How many times per year can this be used?
Premier Members are eligible for reimbursement of up to $50 one (1) time per Membership year for out-of-pocket expenses to repair or replace a damaged windshield.
For what three reasons could a Member be required to pay OOP costs for winching/extrication?
If service requires:
Special equipment
More than one truck
Additional personnel
What is the "Temporary Waiver Period" and how long is it?
Upon expiration, Members have up to 90 days to pay renewal fee and maintain original Membership inception year and renewal date. If ERS is requested during this 90 day period, the outstanding renewal fee must be paid at the time of such service.
Which membership level(s) are eligible for up to two trucks for the same Emergency Road Service without additional cost to the Member?
AAA Plus, AAA Plus RV and AAA Premier Members
(Basic Members will be responsible for the expense of the second truck if required)
Coverage A- Trip Interruption/Delay will reimburse eligible members for what expenses incurred during a qualifying event?
Out-of-pocket costs for additional Accommodations and meal expenses
AND (if applicable)
The cost of substitute transportation to continue the Eligible Trip.
Are there any instances when AAA will guarantee a response time for Emergency Roadside Assistance?
No, AAA cannot and does not guarantee any response times, and will not be liable for any occurrence that arises during any such delay
What other 4 services are included under AAA Emergency Road Services in addition to Tows, Tire Changes, Battery, Fuel Delivery and Lockout?
1 Bicycle Tows
2 Vehicle Assessment Services
3 Winching/Extrication
4. Assistance finding Repair Facilities
are also available to members in addition to Tow, Tire Change, Mobile Battery Service, Fuel Delivery and Lockout/Locksmith Service,
How long do Members have to cancel a new membership without penalty?
Members may cancel their Membership, without any penalty or obligation IF no AAA Emergency Road Service is used, within seven (7) business days from the first date of Membership enrollment.
What level(s) of membership are eligible for home lockout service?
Premier Members will be reimbursed for Lockout Service for the residence on file for the Primary Member for lost keys.
Only expenses incurred in the first _________ hours from the initial interruption of the Eligible Trip are covered
Only expenses incurred in the first ninety-six (96) hours from the initial interruption of the Eligible Trip are covered
What does ICS stand for in the AAA Terms & Conditions?
Independent Contract Stations
What are three requirements for a tow be provided from an impound lot?
The Member’s car is unable to be driven AND
The vehicle is fit for towing AND
All impound fees have been paid
A Primary Member may add up to___ Associate Member(s) and up to ____ Dependent Associate Member(s).
1 (one) Associate Member who is a spouse or resident adult
7 (seven) Dependent Associates who are a child or legal ward of the Primary Member
All having the same residence as the one on file for the Primary Member.
Found under Membership Eligibility
Up to what dollar amount is each level of Membership covered for locksmith service reimbursement for parts and labor?
Classic- up to $50
Plus/Plus RV - up to $100
Premier - up to $150
Coverage A — Trip Interruption/Delay will provide benefits due to what events? Name 4 of 6
1. Vehicle disablement due to Mechanical Breakdown
2. Accident involving Motor Vehicle or Rental Car, substantiated by a police report
3.Theft of Motor Vehicle or Rental Car, substantiated by a police report
4. Illness, injury, or death of the insured person, covered traveler, insured person’s family member, or adult with whom the insured person resides ....
5. Natural Disaster
6. Severe Weather
When can AAA seek reimbursement from Member?
AAA reserves the right to seek reimbursement, including any reasonable administrative or processing fees, from Members for any services provided for which the Member was not eligible or entitled or for which Member was obligated to pay at time of service, including non-sufficient funds (NSF) checks.
Under the Reimbursement Policy, claims for Emergency Road Service must be submitted within_____ days.
Emergency Road Service claims must be submitted within 60 days of the service date.
What are 4 reasons AAA might cancel a member's membership?
Unpaid dues
Inappropriate or illegal conduct: committing or threatening violence/being abusive to any AAA employees or contracted employees
Misrepresenting or providing false or misleading information at the time of enrollment or requested service
Using the membership for any reason that is not in the best interest of AAA IE: excessive or inappropriate use, transportation of non functional vehicle or a vehicle in relation to a sale or trade
What additional benefits are Premier Members in all MWG states entitled to besides Emergency Road Service benefits? Name 5 of 7
Access to an Auto Repair Hotline
One free day of car rental in conjunction with a non-collision tow
Home Lockout Service
Windshield Repair/Replacement Reimbursement
Access to Travel Assistance Concierge
Access to 24-Hour Global Travel Emergency Assistance
The Travel Accident Insurance when travel arrangements are made through your local AAA Travel Agency
What is the maximum amount Members will be reimbursed per occurrence for trip Interruption?
1) AAA Plus/Plus RV _____ 2) AAA Premier _____
AAA Plus and Plus RV- up to $750 per Occurrence
AAA Premier- up to $1,500 per Occurrence
AAA will guarantee Members’ personal checks for emergency repairs, services or supplies and first-party personal checks for the exact amount of the bill up to $______?
$250 Only when a valid Membership card and matching photo identification is presented at the time of service.