What term is this?
is a program offered by Comcast that provides eligible employees with discounted rates on Xfinity residential services, including Xfinity Home, Xfinity Video, Voice, Internet, and Xfinity Mobile.
Xfinity Promoter Experience
It is a metric used to measure customer loyalty and satisfaction based on the likelihood of customers to recommend a company's products or services to others. In the context of the provided search results, it is associated with accessing portals like Medallia and JIRA, as well as being a specific AUX code for agents in Avaya systems, used coaching meetings.
Net Promoter System (NPS)
is a unified platform designed for submitting cases, tracking case statuses, viewing a customer's entire case history, and accessing metrics easily. It streamlines the process of managing requests and escalations, providing a centralized location for efficient case management. It offers features such as real-time dashboards, complete case history access, integration with key tools, chat functionality, secure case notes, predictive search, and quick navigation.
Enterprise Case Management (ECM)
are safe spaces established by Comcast in community centers nationwide to provide Internet access for students, families, and community members. These spaces aim to ensure equal participation in distance learning, job opportunities, and digital skills training.
Comcast Lift Zones
is a website that provides company news, information, and useful links related to tools like Einstein 360. It serves as a platform for employees to access resources, report tool issues, request updates, and provide feedback.The website aims to promote safety, efficiency, and sustainability within the company.
ComcastNOW
is a digital communication platform designed to enhance employee engagement and collaboration within organizations. It builds on the capabilities of Yammer, providing tools for employees to connect, share knowledge, and foster a sense of community. The platform allows users to create posts, engage in discussions, and participate in communities based on shared interests or roles. This initiative aims to bridge communication gaps, especially in remote work environments, by enabling employees to interact more effectively across different departments and locations.
Xfinity Viva Engage
is a comprehensive online platform designed to support the health and wellness of users through various personalized resources and tools. It integrates physical, mental, and financial wellbeing into a single hub, allowing users to access tailored information that helps them achieve their health goals
Wellbeing Hub by Spendsmart
is a Recognition Portal that serves as a one-stop shop for all recognition news, updates, and resources related to Xfinity. It offers a platform for engaging in digital missions to enhance knowledge of Xfinity products and services, earn rewards, and level up through various activities like watching videos, reading articles, taking quizzes, and completing missions.
Xchange
is a service that provides unlimited cellular data backup during connectivity outages, along with a Battery Backup to maintain connectivity during power outages
Storm Ready WIFI
is a new tool introduced by Xfinity that aims to merge multiple agent-facing tools into one comprehensive platform. It is designed to provide a responsive, role-customized, and accessible experience for frontline representatives.
Celestial
is a comprehensive protection plan offered by Xfinity Mobile. It allows customers to safeguard their new and bring your own devices (BYOD) such as smartphones, tablets, and smartwatches. It provides coverage at point-of-sale, during open enrollment, or within 30 days of device activation.
Xfinity Mobile Care (XMC)
is a streaming service by NBCUniversal offering over 15,000 hours of content, including TV series, movies, live and On Demand content across various genres like news, sports, late night, and reality. Users can enjoy exclusive Peacock Originals, hit series, new movies from theaters, live sports, and more.
Peacock
It is a day dedicated to raising awareness and promoting understanding of key diversity and inclusion concepts. Organizations may use this day to provide resources and activities aimed at building knowledge, expertise, and skills related to diversity and inclusion.
DE&I Day
is a platform that offers dynamically-generated alerts to help streamline troubleshooting processes, enhance customer experience, boost productivity, and reduce repeat calls. These alerts are triggered by various factors like account status, equipment diagnostic information, previous ticket details, and IVR responses. Users are required to complete both highlighted (required) and non-highlighted (recommended) actions.
Einstein 360
The nation's largest and most successful internet adoption program that provides affordable home internet for qualifying households — as well as low-cost computers, free WiFi hotspots, and free internet training.
Internet Essentials
is a customer appreciation program offered by Xfinity to thank its customers. It provides special perks, unique experiences, product benefits, and more to members. The program rewards customers based on their tenure with Xfinity, offering benefits such as movie nights, early access to games, product discounts, family activities, sweepstakes, tickets, and gift cards.
Xfinity Rewards
is a bulk Xfinity Internet service designed for property owners of multi-dwelling unit (MDU) properties like apartments, condominiums, and senior housing communities. Tenants can access pre-installed WiFi equipment for in-unit WiFi, guest WiFi, and community WiFi. The service includes Ruckus access points for WiFi connectivity in common areas and units.
Xfinity Managed Wifi
is a tradition that's been around for 20+ years. Every January, seven teams from across the company go head-to-head at the CTJ Championship Games in Orlando, Florida for a fierce Comcast-related trivia competition.
CommTech Jeopardy (CTJ)
is a service designed to simplify the internet and voice onboarding process for customers moving into new residences. It allows customers in WiFi Ready properties to purchase and activate Xfinity Internet services immediately without the need for a professional installation or a Getting Started kit. This service enhances the customer experience by connecting them to their services faster.
WiFi Ready
is an always-on virtual assistant that provides personalized, guided help for Xfinity customers. It allows users to get assistance with a variety of tasks such as paying bills, tracking equipment shipments, troubleshooting Xfinity devices, and accessing account information.
Xfinity Assistant
A program was created to support small businesses that were significantly impacted by the COVID-19 pandemic, with a particular focus on businesses owned by Black, Indigenous, and People of Color (BIPOC).
Comcast RISE
is a $1 billion commitment to Digital Equity by Comcast, aimed at closing the digital divide. It is part of Comcast's efforts to support connectivity and bridge the gap in access to technology. The project demonstrates Comcast's dedication to ensuring that millions of households stay connected. It highlights Comcast's long-term commitment to promoting digital inclusion and equity in communities across the nation.
Project UP
is a comprehensive support solution for Xfinity sales channels and Care agents, aiming to provide a single ecosystem for hardware, network, tool, and application support. It serves as a centralized platform for submitting tickets, addressing issues quickly and efficiently to enhance the customer experience. It streamlines the process by consolidating all cases in one place, making it easier for users to report issues and receive proactive assistance. It is designed to replace current sales case management platforms and unify Xfinity case submission workstreams, ultimately improving support efficiency and customer service.
OneSupport
is a free ad-supported, over-the-top (OTT) video service available on Xfinity X1 and Xfinity Flex. It offers a live channel experience with content from various digital streaming networks like Hive, Cracked, and IGN.The app provides a home screen where users can browse through categories like Featured, Movies, and News. Additionally, live stream playback allows users to watch shows or movies in progress similar to traditional TV channels
Pluto TV
is connected to and inspired by the technology and creative spirit of Comcast NBCUniversal. Our teams build strong relationships, aim to raise championship banners, and generate value through a winning tradition of entrepreneurship and collaboration. We compete, we innovate, and we give back. All aimed at creating everlasting memories and traditions and at leaving an impactful legacy.
Spectacor