C
Define 'Body Language'
Body language is the nonverbal language sent through gestures, facial, expressions, posture, and other body actions.
What is a company/organization hierarchy? Why is this important in determining communication direction?
The levels of power within in an organization. Determines directionality based on who has more power/responsibility.
Describe why 'feedback' is important in the communication system
Receiver provides criticism/confirmation about the message being received. Helps for future methods of contact.
Who is a sender?
Anyone who has a message to communicate to another individual.
Define 'personal space'...
Personal space is the physical space between two individuals. It determines how close they are standing next to each other.
Mr Hollander emails his department chair to confirm whether he is able to take a personal day this upcoming Friday. What kind of communication is this?
Upward Communication
Name the six stages of the 'Communication Process'
1. Sender
2. Message
3. Channel
4. Receiver
5. Translation
6. Feedback
How many people are considered to be a small group?
3-20 people
The set of customs or rules of etiquette for a particular organization.
Dr. Gallt sends out communication to the parents/guardians of all students warning them about the heightened temperature over the next couple days. This is what kind of communication?
Downward Communication
Give an example of a 'communication barrier'...
An example of a communication barrier could be poor grammar, punctuation, or spelling. It can also be audial noise that distracts the receiver.
Email, text, mail, phone calls are all examples of what?
Channels
The term describes the communication that occurs between two individuals: the sender and receiver...
What is Interpersonal Communication?
Two department chairs at Lake Zurich schedule a meeting with one another to review expectations for office hours. What kind of communication is this?
Lateral Communication
Define 'paralanguage'...
Paralanguage is the attitude you project with the tone and pitch of your voice.
Give an example of persuasive communication?
Someone trying to convince a coworker to attend after work workshops.
There are at least six considerations an individual should have before selecting the channel of communication. Name at least 2!
What is:
- Security / Confidentiality
- Written Record
- Timeliness
- Proximity
- # of Receivers
- Level of formality
Mr Hollander connects with another business teacher from Michigan to get suggestions on lesson plans for Business Communications. What type of communication is this?
External Communication
Define 'Encoding'...
Encoding is the process of turning the idea for a message into symbols that can be communicated. (Ex: language, text, signals)
What is rhetoric?
the study of writing / speaking as a way of communicating information or persuading an individual.