PRODUCT KNOWLEDGE
This product is the worlds best selling car.
What is a Model Y.
You should follow this cadence of follow up after a demo drive.
Email and text the customer that same evening. CALL within 48 hours.
These vehicles have a 0-60 time in less than 4 seconds.
Model 3 Performance 0-60 3.1 Seconds
Model Y Performance 0-60 3.5 Seconds
Model S 0-60 3.1 Seconds
Model X 0-60 3.8 Seconds
Plaid Model X 0-60 2.5 Seconds
Plaid Model S 0-60 1.99 Seconds
This is the initial phase of the sales motion that helps understand a customers needs.
What is the discovery phase.
This vehicle has an EPA estimated range of 279 miles.
What is a Model Y AWD
How quickly should we respond to someone who's texted us in SMP.
what is one hour!
THE VEHICLE THAT CLEARS THE 1/4 MILE IN 9.23 SECONDS@155 MPH
What is the Model S Plaid
Closing and order without asking, you're {blank} the sale.
What is assuming.
List our vehicles warranty. Hint: Not all battery + powertrain warranties are the same mileage.
4yr/50k for all models
8 years or 150,000 miles - S/X
8 years or 120,000 miles -M3LR/MYAWD/MYLR/PMY/PM3
8 years or 100,000 miles - M3 RWD
The wire
Using a wall connector, how many miles can you charge "up to" per hour.
44 miles.
The people who have a vested interest in making a choice on whether or not to move forward.
What is a decision maker.
Create a general purpose, bi-pedal, autonomous humanoid robot capable of performing unsafe, repetitive or boring tasks.
When handling an escalation, what is the best acronym to follow. Hint: has to do with your shoes
L - listen
A - Acknowledge
C - Clarify
E - Explain
Supercharger - as much as 200 miles in 15 minutes
This is getting a heartbeat throughout the process, asking "how does that sound?" or "what do you think?" while you review the process of getting a Tesla.
What is a temperature/pulse check.
How many Speakers does each vehicle/trim have
Model 3 RWD: 8 Speakers
M3LR/MYAWD/MYLR/PM3/PMY: 13 speakers, 1 subwoofer, 2 amps
S/X - 22-Speaker Audio 960 Watt system with active noise reduction
How do you handle "let me think about it." or "not today"
Acceptable: Find a second voice, understand where the true objection is, create a timeline and a plan with the customer.
We built this many vehicles in 2021, 2022, and are forecasted by WSJ analysts to build this many vehicles in 2023.
2021 - 930k produced
2022 - 1.369 Million vehicles
2023 1.8 million - 880k approx. YTD
Using an approach to talk about our limited supply, using uncertain production times, changes in incentives employs what method of selling.
Creating urgency via the takeaway method.