Symptoms
Customer Alerts: Window rolls up too high before closing....
The puddle light
How many 2 post lifts do we have onsite?
6
Customer car drives in with mobile app not working/connecting to car...what would check first?
Check phone settings to make sure customers Mobile App is set to "always"
What is the tool called to measure panel gaps within spec?
Taper gauge
When did Tesla start?!
July 1, 2003
Customer is complaining that repeater camera gives off purple hue at night...is this repair covered under warranty?
No, this customer pay as it is production year and technology at the time.
How many Superchargers do we have?
2
What is the most common part that peels off the Model Y?
Carbon fiber spoiler
What do we use to torque the lug nuts?
torque wrench
Where was Elon born?
South Africa
Customer's Model X doors won't open automatic walk-up after recent service...what is the issue?
How many shops do we have onsite
How many key cards can you program to a Model Y/Model 3?
19
What specific tool is used for taking wheels off either with an impact wrench or breaker bar?
Socket
What was the first Tesla on the road?
Roadster in 2008
Customers air bag light is on yet no one is sitting in the seat...what is the issue?
The OCS.
Where do you wear your safety goggles?
In the shop
Customer states sentary mode activates by itself....what would you check first?
Cabin overheat is off.
What do we use to lift battery packs?
battery lifting frame & gantry crane
What is the fastest Tesla?
Model S Plaid, o-60 1.99 sec, Top Speed 200mph
Customer states car cabin smells like rotten eggs...what is the issue?
New 12v Battery....OR ya feet smell.
What is the address of the offsite lot?
1307 W Main Street, Alhambra, CA
What is the torque spec for lug nuts?
175 NM
What do we use to move dead/inoperative vehicles?
Stringo
How many kids does Elon have?
10