Check-Out Line
Who controls the speed of a transaction?
Employee
Where are cashiers able to store their drinks?
Underneath the back counter / Break room
This is the price of a TESO bag, regardless of size.
$0.10
A customer requests a refund on an item. Who can process refunds?
Leads + Management
Where can our gift cards be found?
In front of the registers / Behind the counter
This is a location where associates are permitted to answer emergency phone calls once alerting their lead.
Break room
When scanning a blind box, what button must be pressed after scanning it in?
"BLIND BOX NO REFUND"
A customer starts a transaction at the registers but forgets their wallet in their car. What do we do?
Hold transaction
There will be containers near checkout of miscellaneous items at a set, discounted price. What are these items?
Damaged or discounted items
When cashing out a fellow employee on-shift, what must we do to the product after they have paid for it?
Add a "PAID" sticker
While standard TESO gift cards have no additional charge, birthday gift cards cost this much.
$2.50
What free benefit do we promote to customers during their transaction?
TESO Membership
When offering a membership, what is the money-to-point conversion that the customer receives? (ex. If the customer spends $5, how many points do they receive?)
$1 = 1 Point
This is the location of all four emergency exits within TESO Life.
Beauty Department, Back Hallway, Warehouse, Toy Warehouse
What is our return policy + what can we NOT accept as returns?
14 days, no returns on blind boxes or food/drink items
A customer hands you a $50 bill. Upon using the bill checking pen, you find that this bill is a fake. What should you do once confirming the bill is not real?
Alert supervisor/SM/ASM and do not finalize or cancel transaction. Do not confront customer about the fake bill.