Back To The Basics
What is Thrives standard time to complete a work order?
48 Hours
How do you know if you can access a home without a resident present?
Work order will state PTE or permission to enter.
When do residents receive a maintenance survey?
Once a work order has been marked competed in Yardi.
You are allowed to work on replacing an electrical outlet. True of False?
False
What occurs on every other Friday?
Maintenance Blitz
What is the notice period required to enter a home for non work order matters? (example. unit inspections)
48 hours
What is Thrives standard turn time?
7 Calendar Days
It is encouraged for a maintenance associate to join a move in walk through.
True or False?
True
Where do you search to find an approved vendor?
1.Vendor Cafe
2.Vendor Shield
What does TESS stand for?
Thrive Elite Support Specialist
What is needed to check keys out to a vendor?
1.Valid I.D
2.Vendor/associate signature on the key log
Below are tasks on the make ready board.
Prewalk Unit, Change Locks, Paint, Repair Unit, Carpet Bid, Carpet Clean, Carpet Replacement, Replacement, Final MR Walk Through
What task is missing?
Housekeeping
What score does a resident have to give a survey to positively increase an NPS score?
9 or 10
If a community fails a maintenance audit, how many days does the community have before they are audited again?
30 Days
How do you allocate a holiday on your time card?
Allocate to every community you worked at in that pay period.
What do we called mold?
Daily Double!
What does it stand for?
AMG
Daily Double Answer
Assumed Microbial Growth
What are the steps to entering recurring work orders?
Yardi>Work Order>Add Recurring Work Order
What should you do if a resident or vendor gives you a gift?
Bring to the leasing office to share with the entire team.
What is the process you need to complete to request an electrician?
Daily Double!
What vendor has Thrive partnered with for electrical work?
Go to Sharepoint under TESS and click on Electrician Request Form.
Daily Double Answer.
Madden Industrial Craftsmen
What survey gets sent out to all Thrive associates once a month?
Peakon
What forms make up a QC packet?
1.QC Inspection & Feedback form
2.Make Ready Checklist form
3.Pre moveout/ scheduling inspection form
4.Deck Inspection form
Who has the permissions to mark a unit down in Yardi?
Regional Manager and Systems Team
What should be left in a residents home once you have completed a work order?
a maintenance problem solved card.
When do all final move out charges need to be reported to the office staff to ensure a SODA (Statement of Deposit Accounting) is sent out within the legal time frame?
10 Days
Are sites allowed to have master keys?
True or False?
False