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B
C
D
E
100
At this time during the day the positive mood is most likely to peak.
What is 3pm?
100
This term is used for those emotions that an organization requires workers to show and considers appropriate in a given job.
What are displayed emotions?
100
Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. The passing of emotions to customers is called this.
What is emotional contagion?
100
This dimension of the Big Five model refers to an individual's propensity to defer to others.
What is agreeableness?
100
This term describes basic convictions that "a specific mode of conduct or end state or existance is personally or socially preferable to an opposite mode of conduct."
What are values?
200
Stressful events typically have this effect on moods.
What is negative?
200
This is the practice of hiding inner feelings by modifying facial expressions.
What is surface acting?
200
This is the sum total of ways in which an individual reacts to and interacts with others.
What is personality?
200
This dimension of the Big Five model is a measure of reliability.
What is conscientiousness?
200
Milton Rokeach created the Rokeach Value Survey (RVS). It consists of these two sets of values.
What are terminal and instrumental values?
300
True or False: Sleep quality affects moods and emotions.
True
300
This is the practice of modifying one's true inner feelings based on display rules.
What is deep acting?
300
The most common means of measuring personality is through this type of survey.
What are self-report surveys?
300
This is the reason agreeable people are usually less successful in their careers.
What is poor negotiation?
300
According to the Rokeach Value Survey, this type of values refers to the desirable end-states.
What is terminal?
400
If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective to his true emotions), then it is known as this.
What is emotional labor?
400
This indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.
What is emotional intelligence?
400
According to research, this factor is most likely to influence personality.
What is heredity?
400
This term indicates the degree to which people like or dislike themselves.
What is core self-evaluation?
400
According to the Rokeach Value Survey, this type of values refers to preferable modes of behavior.
What is instrumental?
500
These are the emotions that an individual is actually experiencing, despite what they might display.
What are felt emotions?
500
Displaying negative emotions, such as _____, is ineffective in negotiating.
What is anger?
500
This is the most widely used personality assessment instrument in the world.
What is the Myer's Briggs Type Indicator?
500
This personality trait indicates the degree to which a person is unemotional and pragmatic and believes that the ends can justify the means.
What is Machiavellianism?
500
During an annual review, michel made the following assertion: "When I look at myself and my performance, I see what I have achieved is outstanding and has, not surprisingly, won the the admiration and envy of most of my colleagues. I notice that everyone keeps talking about me; they are all just wanting to find out what triumph I will pull of next! In short, I don't just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart." Michel's personality traits are best described as this.
What is narcissistic?
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