What are the 3 main parts of the communication model?
Sender, Message, Reciever
What are the 4 main communication styles?
Passive, Aggressive, Passive Aggressive, Assertive
What is the first step of the listening process?
Receiving
Give one example of nonverbal communication
(Any of these: gestures, facial expressions, eye contact, posture, tone of voice, body language)
What does it mean to be an active listener?
Paying full attention, showing engagement, responding appropriately
What is the role of feedback in communication?
Feedback lets the sender know if the message was understood
Which style tries to avoid conflict but still expresses frustration indirectly?
Passive-Aggressive
Which step is when you make sense of the message?
Understanding
Name 2 types of nonverbal communication.
(Any two: gestures, eye contact, posture, facial expressions, tone of voice, space, touch)
What is one pro of active listening?
Builds trust, shows respect, improves understanding
If someone shrugs after being asked a question, what element of communication is that?
Feedback (nonverbal feedback)
“I don’t care what we do, it’s fine” — what style is this?
Passive
Why is the evaluating stage important in listening?
It helps you form opinions, decisions, and responses based on what was heard
How can nonverbal cues support the speaker’s words?
Reinforces the message (example: nodding while saying “yes”)
What is one sign of passive listening?
Not paying attention, blank stare, distracted, off-task
Why does communication fail without feedback?
Without feedback, the sender doesn’t know if the message was received/understood
Which style respects others’ rights while still being honest?
Assertive
At which stage do you categorize and store information for later use?
Remembering
How can nonverbal communication change the meaning of a spoken message?
Tone of voice or body language can change the meaning (example: sarcasm)
Why is passive listening harmful in conversations?
It causes misunderstanding, shows disinterest, damages relationships
How does the sender/receiver relationship affect how a message is understood?
The relationship affects how the message is interpreted (friend vs stranger, authority vs peer, etc.)
Give one positive and one negative of aggressive communication.
Positive—can get needs met; Negative—can hurt relationships or cause conflict
Which step of the listening process is most important and why?
Responding (because it shows the speaker you truly listened) — OR students can argue another step if supported
How does nonverbal communication connect to active vs passive listening?
Active listening = eye contact, nodding, leaning in; Passive listening = looking away, slouching, no expression
What are 2 tips for developing active listening skills?
(Examples: paraphrase what you hear, make eye contact, ask clarifying questions, show nonverbal engagement)