Elements of Comm
Comm Styles
Listening Process
Non-Verbal Comm
Active v Passing Listening
100

What are the 3 main parts of the communication model?

Sender, Message, Reciever

100

What are the 4 main communication styles?

Passive, Aggressive, Passive Aggressive, Assertive

100

What is the first step of the listening process?

Receiving

100

Give one example of nonverbal communication

(Any of these: gestures, facial expressions, eye contact, posture, tone of voice, body language)

100

What does it mean to be an active listener?

Paying full attention, showing engagement, responding appropriately

200

What is the role of feedback in communication?

Feedback lets the sender know if the message was understood

200

Which style tries to avoid conflict but still expresses frustration indirectly?

Passive-Aggressive

200

Which step is when you make sense of the message?

Understanding

200

Name 2 types of nonverbal communication.

(Any two: gestures, eye contact, posture, facial expressions, tone of voice, space, touch)

200

What is one pro of active listening?

Builds trust, shows respect, improves understanding

300

If someone shrugs after being asked a question, what element of communication is that?

Feedback (nonverbal feedback)

300

“I don’t care what we do, it’s fine” — what style is this?

Passive

300

Why is the evaluating stage important in listening?

It helps you form opinions, decisions, and responses based on what was heard

300

How can nonverbal cues support the speaker’s words?

Reinforces the message (example: nodding while saying “yes”)

300

What is one sign of passive listening?

Not paying attention, blank stare, distracted, off-task

400

Why does communication fail without feedback?

Without feedback, the sender doesn’t know if the message was received/understood

400

Which style respects others’ rights while still being honest?

Assertive

400

At which stage do you categorize and store information for later use?

Remembering

400

How can nonverbal communication change the meaning of a spoken message?

Tone of voice or body language can change the meaning (example: sarcasm)

400

Why is passive listening harmful in conversations?

It causes misunderstanding, shows disinterest, damages relationships

500

How does the sender/receiver relationship affect how a message is understood?

The relationship affects how the message is interpreted (friend vs stranger, authority vs peer, etc.)

500

Give one positive and one negative of aggressive communication.

Positive—can get needs met; Negative—can hurt relationships or cause conflict

500

Which step of the listening process is most important and why?

Responding (because it shows the speaker you truly listened) — OR students can argue another step if supported

500

How does nonverbal communication connect to active vs passive listening?

Active listening = eye contact, nodding, leaning in; Passive listening = looking away, slouching, no expression

500

What are 2 tips for developing active listening skills?

(Examples: paraphrase what you hear, make eye contact, ask clarifying questions, show nonverbal engagement)

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