Life Skills
The moral principles by which we live and work
What is Ethics?
a display of your talents and work for potential clients and employers to evaluate your professional skills
What is a portfolio
the act of sharing information between two people (or groups of people) so that the information is successfully understood
what is effective communication?
also known as a client questionnaire, consultation card, or health history form; used in the beauty wellness services as a questionnaire that discloses the client's contact information, products used, hair/nail/skin care needs, preferences, and lifestyle; the form also includes all medications, both topical and oral, along with any known medical issues, skin or scalp disorders, or allergies that might affect services
Client intake form
If a client is upset about an issue whether it was your fault or theirs, it is important to
Remain calm, polite and detatched. Never argue about who is correct.
A method you can used to create a visual representation of your thoughts, ideas, or class notes
what is nonverbal communication?
listening to the client and then repeating, in your own words, what you think the client is telling you
what is reflective listening?
the client's permanent progress record of services received, results, formulations, and products purchased or used
what is a service record card
Many shops set a limit on the amount of time allowed for a client to be late before rescheduling the appointment. What is the typical cut off before your client needs to reschedule?
15 Minutes
A statement that establishes the purpose and values by which an individual or institution lives and works; it provides a sense of direction by defining guiding principles and clarifying goals as well as how an organization operates
What is a mission statement?
the process of caring for parts of the body and maintaining a polished look
what is personal grooming?
there is an old saying that "we are given two ears and one mouth" When you practice doing this, you are fully focused on what other people are saying
What is being a good listener/listening
communication with a client that determines what the client's needs are and how to achieve the desired results
what is a client consultation?
True
The identification of long-term and short-term goals that helps you decide what you want out of life
what is goal setting?
what is personal hygiene?
A man was asked why he did not get angry when a driver cut him off. "why should i let someone else dictate my emotions?" he replied. What type of effective communication skill does the man have?
Every consult should be structured so that you cover all the key points that lead to a successful conclusion. To ensure that you cover all the bases keep a list of the following 10 key points at your station. Name one of the steps in the 10-step consult method.
Review
Assess
Preferences
Analyze
Lifestyle
Show and Tell
Recommend
Upsell
Maintenance
Repeat
Communicating with coworkers. Name a few key points to interact and communicate with coworkers.
Treat everyone with respect
Remain objective (resist being pulled into spats and cliques)
Be honest and sensitive
Avoid gossip
Seek help from someone you respect if you find yourself at odds with a coworker
Do not take things personally
Keep your private life private
What is a mnemonic?
What is media etiquette?
Name a golden rule of communication.
Project a professional demeanor at all times.
A smile can be your best asset. Wear one every day.
Be aware of your body language. For example, dont cross your arms when listening to clients or team members. Instead, nod your head to acknowledge or accept their points of view.
Always remember that listening is the best relationship builder
Speak Clearly and loudly enough for people to hear. Don't mumble.
Avoid using slang.
Immediately after the service or as soon as the client leaves, you will want to take a few minutes to do this as it will be critical information to reference for the next time you see this client.
What is take notes on the service record card?
True/False - If your client is gossiping, get all the tea and have them elaborate so you know all the details on the situation for the next time you see them.
False. Try to use neutral subjects to bring the subject back to their beauty/skin needs.