Chapter 4/5
Firing workers by e-mail demonstrates good interpersonal skill because the sender avoids dealing with anger and despair.
False
The best-known workplace team is
a. a hierarchical team
b. a face-to-face team
c. an international team
d. a virtual team
b. a face-to-face team
The probability of a group solving a problem well increases when the group
a. reduces the use of brainstorming.
b. follows a systematic procedure.
c. gives each member one vote.
d. engages in groupthink.
b. follows a systematic procedure.
Which aspect of behaviour is NOT a part of cultural intelligence?
a. Physical (The Body).
b. Emotional/Motivational (Heart).
c. Spiritual (Soul).
d. Cognitive (the Head).
c. Spiritual (soul)
A manager who says to a group member, “Are you going to be stupid for the rest of your life?” is most likely engaging in
a. competition over limited resources.
b. win-win conflict resolution.
c. building stone walls.
d. bullying.
d. Bullying
Defensive communication often occurs because the receiver is attempting to
a. create communication barriers.
b. confuse the sender.
c. impress the sender.
d. protect his or her self-esteem
d. protect his or her self-esteem
"Ownership" in teamwork refers to
a. total responsibility for a product or service
b. management of a team
c. company assets
d. partial responsibility for meeting a deadline
a. total responsibility for a product or service
The last step for effective group decision making is
a. write a report.
b. analyze the cause.
c. provide for evaluation and accountability.
d. develop an action plan.
c. provide for evaluation and accountability
A major aspect of cultural sensitivity is a willingness to investigate
a. the reasons why people from another culture act as they do.
b. why one dislikes people from another culture.
c. opportunities for overseas work.
d. opportunities for overseas travel
a. the reasons why people from another culture act as they do
When the collaborative style of conflict management is used, both sides gain something of value and the relationship between the two parties is likely to improve.
True or False
True
To become a persuasive communicator,
a. be adamant about selling your proposal.
b. speak in the second person.
c. do not listen to people's objections.
d. establish a yes pattern at the outset.
d. establish a yes pattern at the outset.
Group decision-making is particularly helpful in
a. gaining acceptance and commitment for a decision
b. avoiding conformity in thinking
c. arriving at quick decisions
d. ensuring that everybody makes a fair contribution.
a. gaining acceptance and commitment for a decision
The best size for a brainstorming team is
a. twenty or more.
b. ten to fifteen.
c. five to seven.
d. zero to five.
c. five to seven
An example of a cultural blooper would be for a Canadian to
a. pressure an Asian job applicant to brag about personal accomplishments.
b. de-emphasize organizational rank when conducting business in Scandinavia.
c. upon first contact, address a French executive by title and last name.
d. give a small gift to a Japanese business associate.
a. pressure an Asian job applicant to brag about personal accomplishments.
Linda Yang, a labour relations specialist, wants each side to leave the negotiating table well satisfied. Yang is best advised to use which style of conflict management?
a. competitive
b. collaborative
c. accommodative
d. sharing
b. collaborative
Which one of the following statements is not a recommended approach to demonstrating effective interpersonal skills during videoconferencing?
a. Speak in crisp, conversational tones.
b. Avoid culturally insensitive gestures.
c. Keep in mind that the video camera can catch record the movements of every participant.
d. Wear whatever clothing makes you feel the most relaxed and natural.
d. Wear whatever clothing makes you feel the most relaxed and natural.
In class we used the example of a student union making a decision on behalf of students. What decision making process is this?
a. decision by consensus
b. decision by majority
c. decision by minority
d. decision by averaging opinions
c. decision by minority
The rational decision-making model is based on
a. a political view of people’s thinking.
b. the scientific method.
c. a humanistic perspective.
d. brainstorming and brainwriting.
b. the scientific method
A recommended tactic for overcoming cross-cultural communication barriers would be to
a. use the same nonverbal communication signals from one culture to another.
b. make extensive use of idioms and figures of speech.
c. use complicated language to capture the attention of the person from another culture.
d. be sensitive to differences in nonverbal communication.
d. be sensitive to differences in nonverbal communication.
Sexual harassment has received increasing attention in recent years because
a. men are the primary victims.
b. of the growing numbers of women in non-traditional work environments.
c. of fewer incidents of harassment.
d. there is more romance in the workplace.
b. of the growing numbers of women in non-traditional work environments.
The three major components of communication are
a. sending, receiving, and understanding.
b. listening, hearing, and understanding.
c. sending, creating interference, and receiving.
d. speaking, writing, and questioning.
A - sending, receiving, and understanding
_______ is when the group’s total output exceeds the sum of individual contributions.
a. totality
b. cohesiveness
c. synergy
d. interpersonality
c. synergy
A major problem noted with the political decision-making model is that people
a. put too much effort into evaluating alternatives
b. place too much emphasis on the scientific method.
c. block out information that conflicts with their personal biases.
d. forget about the importance of personal biases in decision-making.
c. block out information that conflicts with their personal biases.
The national value opposite to individualism is
a. materialism.
b. power distance.
c. collectivism.
d. uncertainty avoidance.
c. collectivism
“Incivility” specifically refers to
a. not following the rules of the job.
b. employees’ lack of regard for one another.
c. not pulling one’s weight at work.
d. using intolerant language.
b. employees’ lack of regard for one another.