Chapter 6
The four basic management functions are
What are planning, oganizing, leading and motivating and control?
What is job specialization?
What is mass production?
All the activities involved in acquiring, maintaining, and developing an organization's human resources.
What is Human Resources Management (HRM)?
An employee's attitude or feelings about the job, about superiors, and about the firm itself.
What is Morale?
The tangible, physical resources an organization uses.
What is material resources?
The systematic shifting of employees from one job to another.
What is Job Rotation?
A set of activities intended to identify new ideas that have potential the potential to result in new goods and services.
What is Research and Development (R&D)?
The development of strategies to meet a firm's future human resources needs.
What is human resources planning?
At the top of Maslow's Hierarchy of Needs that level is called.
What is self-actualization needs?
Favourable conditions in the environment that could benefit the organization if properly exploited.
What is Opportunities?
To assign work and power to other workers.
What is delegation?
The amount of products or services that an organization can produce in a given period of time.
What is Capacity?
The differences among people in a workforce owing to race, ethnicity, and gender.
A concept of employee motivation that assumes employees dislike work and try to avoid it.
What is Theory X?
This provides an outline of the actions by which an organization intends to accomplish its goals and objectives.
The simplest and oldest form of organizational structure
What is line structure?
The arrangement of machinery, equipment, and personnel within a production facility.
What is Plant Layout?
A systematic procedure for studying positions to determine their various elements and requirements.
What is job analysis?
A theory that is based on the premise that people will repeat behaviour that is rewarded and will cease behaviour that is punished?
What is reinforcement theory?
The skills that allow a manager to see "the big picture" and understand how the various parts of an organization or idea can fit together
What is conceptual skill?
They provide support, advice and expertise to line managers.
What are staff managers?
Four important areas of operations control.
What are purchasing, inventory control, scheduling, and quality control?
The process of gathering information about applicants for a position and using that information to choose the most appropriate applicant.
What is Selection?
Motivation is based on the premise that people are motivated to obtain and preserve equitable treatment for themselves.
What is equity theory?