Getting down to Business (Activities)
How can information management be a challenge?
A. No one wants to participate in it.
B. There is only one right way to do it.
C. Many people do not understand what it is.
D. There is often not enough data to organize.
What is... C. Many people do not understand what it is.
Which action is a part of information management?
A. customer service protocols
B. management of technology
C. management of security operations
D. disseminating information for decision-making
What is... D. disseminating information for decision-making
What is the main purpose of management?
A. to obtain the needed resources
B. to accomplish the business’s goals
C. to reach a specific level of customer
D. to create accurate financial statements
What is... B. to accomplish the business’s goals
What is one reason human resources management is important to the success of a business?
A. Human resources is responsible for customer complaints.
B. Human resources is responsible for staffing the business.
C. Human resources is responsible for reducing wasted inventory.
D. Human resources is responsible for eliminating jobs for the company.
What is... B. Human resources is responsible for staffing the business.
How can positive customer relations boost productivity?
A. by ensuring proper bookkeeping
B. by cutting down on equipment costs
C. by avoiding wasted time and resources
D. by creating new manufacturing processes
What is... C. by avoiding wasted time and resources
Ian works in the marketing department. What is the primary business objective of his department?
A. to help its corporation merge with another company
B. to hire qualified employees to perform complex job duties
C. to meet customers’ needs by offering appropriate products
D. to prepare for long-term success by planning and organizing
What is... C. to meet customers’ needs by offering appropriate products
Which is a trend in proper information management? A. decreased competition
B. increased number of workers in an office
C. decreased number of electronic documents
D. increased compliance of laws and regulations
What is... D. increased compliance of laws and regulations
An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?
A. positive customer service
B. business planning
C. technology upgrade
D. communication skills
What is... A. positive customer service
In the human resource management process, what is the first task to be completed for staffing?
A. recruiting
B. determining need
C. determining job descriptions
D. screening and selecting applicants
What is... B. determining need
What should employees understand about each customer in order to develop positive customer/client relations?
A. The customer is in a hurry.
B. The customer is like most others.
C. The customer is a possible problem.
D. The customer is a unique individual.
What is... D. The customer is a unique individual.
Which behavior best describes the primary business activity of operations?
A. hiring qualified employees
B. planning for future success
C. producing goods and services
D. keeping accurate financial records
What is... C. producing goods and services
Which activity demonstrates information management? A. hiring appropriate employees
B. researching customers’ needs
C. conducting employee evaluations
D. storing and retrieving employee payroll data
What is... D. storing and retrieving employee payroll data
What is the primary reason customers give for not returning to a business?
A. lack of available parking
B. lack of advertised merchandise
C. lack of courtesy from salespeople
D. lack of customer-service personnel
What is... C. lack of courtesy from salespeople
Which is a reason that the role of human resources management is changing?
A. Business costs are going down.
B. The workforce is younger than ever.
C. There is greater diversity in the workforce.
D. Employees place a greater emphasis on personal lives.
What is... C. There is greater diversity in the workforce.
Which is a true statement about making promises to customers?
A. It is better to over-deliver.
B. It is better to over-promise.
C. Customers do not remember broken promises.
D. Businesses should not make promises to customers.
What is... B. It is better to over-promise.
When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?
A. All of the primary business activities were unaffected.
B. Each primary business activity became two smaller business activities.
C. All of the primary business activities combined into two distinct activities.
D. Each primary business activity combined with the matching activity of the other firm.
D. Each primary business activity combined with the matching activity of the other firm.
Which statement is true about a management information system (MIS)?
A. It includes people, processes, and practices.
B. It is the same thing as an information management program.
C. It does not assist with a business’s information management program.
D. It may be one part of a business’s overall information management program.
What is... D. It may be one part of a business’s overall information management program.
Why is information management necessary for strategic information in a business?
A. to write an annual report
B. to make long-term decisions
C. to create sales presentations
D. to develop a short-term advertising campaign
What is... B. to make long-term decisions
Shannon is the manager and he ensures proper work effort by setting:
A. job standards.
B. diversity quotas.
C. hiring objectives.
D. expense budgets.
What is... A. job standards.
How are salespeople who practice good customer relations primarily benefiting a business?
A. They are promoting poor service.
B. They are developing repeat customers.
C. They are preventing customer objections.
D. They are segmenting the business’s market.
What is... B. They are developing repeat customers.
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?
A. during facilities design
B. during the hiring process
C. during marketing research
D. during technology planning
What is... B. during the hiring process
Which U.S. law relates to information management?
A. The Taft-Hartley Act
B. The Sarbanes-Oxley Act
C. The Landrum-Griffin Act
D. The Sherman Antitrust Act
What is... B. The Sarbanes-Oxley Act
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating which workplace ability?
A. creativity
B. natural talent
C. technical skill
D. aggressive behavior
What is... C. technical skill
Which is a characteristic of human resources management?
A. evaluating sales
B. working with people
C. creating inventory list
D. scheduling production orders
What is... B. working with people
When someone says that a business has good internal relations, this means the business has which?
A. strong managers
B. happy employees
C. business partners
D. satisfied customers
What is... B. happy employees