Test 3 part II

Counseling & Practicum

100

• Respect for Airmen
• Self-awareness
• Cultural Awareness
• Empathy
• Credibility

What are the Qualities of an effective counselor? 

200

Combines the two counseling approaches

What is the combined method

300

One-way communication usually/knife hand approach

What is directive counseling 

400

Two-way communication, counselee comes up with a solution

What is the Non-directive approach

500

• Identify the Need for Counseling
• Prepare for Counseling
• Conduct the Counseling Session
• Follow-up (most important)

What are the 4 stages of the counseling Process?

Counseling & Practicum II

200

• Preferred for most counseling sessions
• Counselor’s role is to listen and clarify
• Takes more time
• Counselee is encouraged to take an active role in finding solutions

What is Non-directive counseling 

300

• Cooperation/responsibility w/ both parties
• Counselor helps counselee develop a plan of action
• Counselor should listen, suggest and help think through each possible course

What is the combined approach?

400

• Useful when time is short or counselee has limited problem solving skills, maturity
• Counselor-centered
• Counselor set a COA for the counselee
• Best for simple problems, on-the-spot corrections

What is the directive method? 

500

• Open the counseling session, set the tone, let them know what’s going on
• Discuss the issues
• Develop a plan of action – you directing or them developing a plan of action (latter is preferable)
• Record and close the session

What are the 4 basic components of a counseling session?

Cross-Cultural Competence

100

Basically, created by groups for the purpose of making sense of and surviving in their world

What is the summary of the Air Force definition of culture?

200

• Knowledge: understand concepts/principles
• Skills: communicate, relate, negotiate
• Attitude: positive attitude toward learning and engagement
• transfer/application: transfer and apply learning in new and specific contexts

What are components of cross-cultural competence?

300

Ethnocentrism

Stereotypes

Defense

What are barriers to cross-cultural competence?

400

GIVING UP ONE’S OWN CULTURE OR ABANDONING A FUNDAMENTAL SENSE OF RIGHT OR WRONG

What does Cross-cultural competence NOT require?

500

• What’s above the surface - Action and symbols
• What’s below the surface - Organizations/affiliations/meaning/beliefs/values: takes more time to understand

What are overcoming barriers to cross-cultural competence?

Cultural Vest

100

deliberate process between two or more people or groups to solve a difference or problem

What is the AF sub-competency of Negotiation

200

• Understand principles of negotiation
• Use interpersonal communication to reduce tension and conflict between peoples
• Persuade, influence, and collaborate with others to attain desired mission outcomes

What are the elements of negotiation? 

300

• Cultural Differences 
• Each Sides Position 
• The Agenda

What are the three considerations one must take into account when planning a cross-cultural negotiation?

400

Situation where two parties find themselves divided by perceived incompatible interests or goals or competition for control of scarce resources

How do AF cross-cultural communication relate to negotiation process. What is cultural conflict?

500

Values

Relationships

Data

Interests

How do AF cross-cultural communication relate to negotiation process. What are the 4 types of cultural conflict?