RecoveryPro
What do we charge our customers?
Answer: 25% on successful recovery claims
What is the difference between a BOL and a POD?
Answer:
A BOL is a shipping document issued by the carrier (e.g., FedEx, UPS) that outlines the type, quantity, and destination of goods being shipped.
A POD is a document signed upon delivery confirming that the recipient (Walmart) received the goods.
What type of deductions is ChargeGuard designed to address?
Answer: Chargebacks, shortages and accruals
If a client registers their US marketplace for a free audit, what other marketplaces are automatically included in the audit, and subsequent service if they onboard?
Canada, Mexico, and Brazil
What are the 3 phases of CG shortage recovery timelines?
Answer: Trigger, Escalation and Settlement
How long does RecoveryPro’s historical audit lookback period extend?
Answer: 2 years
Describe what validity means
Invalid = we can dispute
Valid = we cannot dispute
What’s the difference between chargebacks and shortages?
Answer: Chargebacks are penalties for non-compliance; shortages are claims for under-received shipments and/or price discrepancies
In what scenario would an account be considered active but have an MRR of $0?
A filing delay is added to Missing Inbound Recovery
Name SI’s biggest competitor.
Getida
What is RecoveryPro's typical time to recover revenue once a claim is submitted?
Answer: 60-90 days
What do we need to obtain from the customer to be able to run an audit?
Answer: a Bot Token
ChargeGuard recommends disputing chargebacks within this specific timeframe to stay within Amazon’s guidelines.
Answer: 30 days
What is the main differentiator between a Reseller and a Manufacturer?
Invoice and Manufacturers = Packing List
What is Seller Investigators’ average monthly recovery total?
$10 Mil
Which competitor promises “quick Walmart recovery” with minimal supplier involvement, but lacks long-term root cause prevention?
Answer: StatRecovery
List all the documents needed for dispute
Answer: PO, Claim Document, Invoice, Shipping Document (BOL/POD)
What is the difference between PQV and PPV?
PQV = Purchase Quantity Variance (aka Inventory Shortages) = This occurs when Amazon claims it received fewer units than what the vendor shipped.
PPV = Purchase Price Variance (aka Price Shortages) = This occurs when there is a discrepancy in the unit price Amazon expected to pay vs. what the vendor invoiced.
What are the two categories of evidence Amazon requires to open a Missing Inbound Shipment?
Proof of Delivery and Proof of Ownership
Name 3 benefits of an Onboarding Call (note: not tool specific).
Build rapport, highlight value, set expectations, portal demo, upsell/crossell discovery (omni channel usage
What is the industry average on what a supplier’s internal deduction team can recover?
Answer: 20%
How do settlements influence deductions?
How do settlements influence deductions?
How does ChargeGuard help prevent future chargebacks?
Answer: Root cause analysis and proactive prevention strategies
Which of the following Customer Return dispositions is NOT eligible for reimbursement, per AMZ policy?
Customer did not return the product
Customer returned the wrong product
Customer was refunded more than paid
Customer damage
You are pitching RP to your customer but they tell you that they already have an in-house deduction team. How do you handle this objection ?
Reference time it takes to action deductions (30 min per deduction) and our success rate (79%-80% success rate on invalid deductions)