Category 1
YTD, BSS has implemented this number of groups.
456
This is the number of Business Continuity Plans maintained by Select Health.
53
This is the average tenure of the leaders in Operations.
22 years
Don’t go over this speed in the Select Health parking lot.
5 MPH
For many years this member of Operations dressed up as Buzz Lightyear to provide training for new caregivers in Member Services.
Jon Griffith
This is the number of the lines of code deployed YTD by Select Health IS.
16,837
YTD, this is the number of member calls received by Member Services.
443,326
This volume of projects has been completed by the PMO team YTD.
103
Our Member Services team has received this volume of chats YTD.
16,142
Be careful, this member of Operations is often mistaken for Heidi Castaneda.
Marianne White
The current batch adjudication rate for medical claims is this percentage.
90.55%
This is the number of medical and dental claims processed YTD in 2025
8,077,107
Member Services has fielded this volume of provider calls YTD.
398,308
This division manages 17 different stop loss carrier arrangements and 11 different PBM arrangements.
SBA
These two members of the Operations leadership team have been recognized for an Intermountain L.O.V.E. Awards.
Suzy Dowdy & Kim Cutshall
As the largest department at Select Health, Operations has this number of caregivers on the team.
1275
This is the number of stories completed YTD.
5,305
Already this year our Claims teams have completed this volume of medical and dental claim adjustments.
604,749
This volume of process flows have been created YTD to route work in the Chorus.
170
With a career spanning 39 years, this is the longest tenured leader in Operations.
Shane Rydalch
In 2024, this is the payment integrity savings (pre and post pay).
$542,752,309
This AI technology automatically generates concise summaries of member calls, reducing after-call work up to 35.94%.
Salesforce Einstein
YTD this is the number of continuous improvement ideas implemented.
1206
This is the number of members with a PCP attributed in their profile.
708,830 members
This member of Operations leadership has the most direct reports.
Adam Layne (15)