OPUS
Clarify
Specials
Policies
Miscellanous (Trainer and More)
100

This button allows you to add a line.

What is add?

100

This is the first thing you must type in.

What is a CTN or Account Number?

100

This is the quintessential special.

What is BOGO?
100

When dealing with a deceased account holder, you transfer here.

What is loyalty?

100

This is what MI60 stands for.

What is Manager in 60 Seconds?

200

This button allows you to upgrade a line.

What is upgrade?

200

This button allows you to give credits to a customer.

What is submit adjustment?

200

This is a streaming service we used to sell.

What is DTVnow?

200

This allows for customers to extend their date for paying a bill.

What are payment arrangements?

200

This is the type of car your trainer has.

What is a Miata?

300

This is the website where you access OPUS from.

What is myCSP?

300

This must be done before helping any customer.

What is verification?

300

This is an old special found in mycsp that gave half off devices.

What is the 50% special?

300

These are indications of retention risk.

What are red flags?

300

This is the character on your trainers car.

WHo is Rem?

400

This button allows you to start an OPUS interaction.

What is the Start Call?

400

This program gives you a concise view of the customer.

What is Customer Snapshot?

400

This type of special requires another line of service like DTV or internet.

What is integrated?

400

This department handles combined and unified bills.

What is ISM?

400

These are the supervisors you will be going to after nesting.

Who are SHakila and Samantha?

500
This button allows you to go back to the first screen in OPUS.

What is summary?

500

This colored number on the top right allows you to know how many credits a customer gets.

What is adjustment activity indicator?

500

These are the three colors of values for customers.

What  are Blue, Gold, Platinum.

500

This is the fee amount for restoring service to a non-pay auto suspend account.

What is 35$?

500

This is your trainers favorite country nhame.

What is Djibouti?

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