OPUS
This button allows you to add a line.
What is add?
This is the first thing you must type in.
What is a CTN or Account Number?
This is the quintessential special.
When dealing with a deceased account holder, you transfer here.
What is loyalty?
This is what MI60 stands for.
What is Manager in 60 Seconds?
This button allows you to upgrade a line.
What is upgrade?
This button allows you to give credits to a customer.
What is submit adjustment?
This is a streaming service we used to sell.
What is DTVnow?
This allows for customers to extend their date for paying a bill.
What are payment arrangements?
This is the type of car your trainer has.
What is a Miata?
This is the website where you access OPUS from.
What is myCSP?
This must be done before helping any customer.
What is verification?
This is an old special found in mycsp that gave half off devices.
What is the 50% special?
These are indications of retention risk.
What are red flags?
This is the character on your trainers car.
WHo is Rem?
This button allows you to start an OPUS interaction.
What is the Start Call?
This program gives you a concise view of the customer.
What is Customer Snapshot?
This type of special requires another line of service like DTV or internet.
What is integrated?
This department handles combined and unified bills.
What is ISM?
These are the supervisors you will be going to after nesting.
Who are SHakila and Samantha?
What is summary?
This colored number on the top right allows you to know how many credits a customer gets.
What is adjustment activity indicator?
These are the three colors of values for customers.
What are Blue, Gold, Platinum.
This is the fee amount for restoring service to a non-pay auto suspend account.
What is 35$?
This is your trainers favorite country nhame.
What is Djibouti?