MAIL
You are sorting letter mail and pull out a letter with the address "CURRENT RESIDENT." What do you do with that letter?
Recycle it/RTS it.
How much are key badge replacements?
$18.30.
What are the hours of operation for Rec?
A.) 9:00 AM - 11:30 PM
B.) 8:00 AM - 11:00 PM
C.) 9:30 AM - 11:00 PM
C.) 9:30 AM - 11:00 PM
What is an inappropriate choice of attire for using the fitness centre?
A.) Sports tank
B.) Bike shorts
C.) Crocs
C.) Crocs
What are the Leads' contact hours?
9:00 AM - 8:00 PM
What are the shift-specific tasks?
Opening: RTS, 1:00 PM - 4:00 PM: Checking Interdepartment Mail, Closing: Package Checklist and taking staff letter mail to MEHO.
How much are lockouts during office hours? After hours?
During hours: $10. After hours: $15.
TRUE OR FALSE: If a resident fills out the form as they approach the front desk, they can use the recreation centre as long as they prove they live in Middle Earth.
False!
TRUE OR FALSE: Towels are a requirement to use the Fitness center.
False!
What does HOSC stand for? What do they handle?
Housing Operations Service Centre. They are the main point of contact for vendors, maintenance issues, key badge issues, and pest issues.
You receive mail for a resident who does not have the correct information. What will you do? And why is the last part super important?
RTS - Double check if we can process a package. Go to RTS log and input the information. Place a dot on the package corresponding to the week's colour. Write a comment on why it is being RTS'd. It is important so that front desk can provide that information to the resident on why we are not able to give them the package.
Who do you call if you need ProStaff assistance after 5:00 PM?
Primary
As you flip the binder, a card falls out of the sleeve. What should you do?
A.) Make a guess where the card came from
B.) Ask the resident for help & hope for the best
C.) Use OSCAR to search who the card belongs to, then put it back in the appropriate slot
C.) Use OSCAR to search who the card belongs to, then put it back in the appropriate slot
A bodily fluid-related accident happens at 10:00 PM on one of the machines. Who should you call?
A.) Jassy
B.) UCI PD
C.) Duty
C.) Duty
Who is the senior building maintenance supervisor? What is their radio number?
Saul; 14
What should you do if you receive any LETTER MAIL for Housing Administrative Services (HAS) - 557, 2301?
Let Arielle know.
Name FOUR opening shift tasks.
Turn on lights. Turn on computer/laptop. Get MEHO hard keys from KeyTrak. Open meho door. Open drawers. Check the phone for voicemails. Undivert the phone. Open all tabs from MEHO folder in SharePoint. Check paper tray in printer (restock if necessary).
During a slow shift, an Amazon delivery person hands you a package to "Peter 521 E Peltason Dr." Can you accept it?
A.) Yes, it has enough information
B.) No, it has an incomplete address & name
C.) Maybe, if the delivery person is very nice
B.) No, it has an incomplete address & name
A non-resident walks in to use the fitness centre. What should you do?
A.) Tell them they can fill out the waiver and use the facility
B.) Inform them that the facilities are only for residents, so they cannot enter
C.) As long as they prove they are a UCI student, they can use the facilities
B.) Inform them that the facilities are only for residents, so they cannot enter
Maintenance: Dead door batteries, elevator problems, sewer backups, vendors, broken appliances, work order updates
Custodial: Major leaks or spills, toiletry & cleaning supply restock, major deliveries for cleaning supplies
Name all the logs you need to have opened and what you put on them (HINT: there are 6).
Past Resident Mail: any past resident mail. Staff Mail Log: staff mail. RTS & Misdelivered Log: any RTS. Mail Commlog: message for next shift. Package Checklist: package inventory. Lead Desk Mail Log: any mail that you want to put on Arielle's desk.
What are the lockout steps you take at the front desk?
Inform the resident of the $10 fee. Ask for their photo ID (if no photo ID is provided, verify by asking for their SID, permanent home address & DOB). Fill out the RoomPact form. Call Pippin to have the mail CA perform the lockout.
A resident says their package was delivered a week ago, but they never got an email. They also tell you they put the correct name & full address on the package. What should you do?
A.) Have them fill out the package inquiry form
B.) Tell them to wait a few more days
C.) Tell them we RTS'd the package
A.) Have them fill out the package inquiry form
A resident says they came without their keycard. But if they want to use the gym, what else can they use as collateral?
A.) Phone
B.) Driver's license
C.) Nothing else except the keycard
C.) Nothing else except the keycard
What are the leads' zodiac signs? :D
Lani: Pisces, Jassy: Pisces, Arielle: Virgo