References/Chain of Command
Which command provides material support to the U.S. Navy?
Naval Supply System Command (NAVSUP)
How is Personally Identifiable Information (PII) safe guarded in e-mails?
Encrypting e-mails
When does the ship's store operator return the change fund to the Disbursing Officer?
At the end of his or her shift
What is assigned to all items of merchandise received in the ship’s store operation?
Stock-keeping Unit number
What does the term Best If Used By Date mean?
This date is a recommendation of when to use the product by for the best taste and quality
How long will it usually take to impress and capture a potential customer?
7 to 10 seconds
The Electronic Point of Sale (EPOS) cash registers must be online to the ______ ______ ______ for the operator to log on and log off.
Navy Cash server
What does hot and damp conditions a breeding ground for in ship's laundry?
Bacteria and parasites
Which parasite can be spread by laundry?
Lice
Which soil type does not dissolve in water or chemical solvents and makes up the bulk of the soils removed from the laundry?
Insoluble soils
Which shipboard spaces belong to Group IV?
Ship's laundry and barbershop
Which instruction provides policy and standards for the operation and management of Navy Morale, Welfare and Recreation (MWR) programs?
Operation of Morale, Welfare and Recreation (MWR) Programs, BUPERSINST 1710.11
What type of communication is answering a telephone?
Verbal
What can be used besides a Portable Data Terminal (PDT) to conduct an inventory?
Inventory Count Sheet
How is procurement defined?
The act of buying goods and services for the government
How are breakout control numbers assigned on an IntraStore Transfer Data, Naval Supply Systems Command (NAVSUP) Form 973?
By the Retail Operations Management (ROM) system automatically
When issuing funds, who must sign column "a" of the Change Fund Documentation, Statement of Agent Officer's Account, DD Form 1081?
The Disbursing Officer and ship's store operator
What is the Central Processing Unit (CPU) function?
It is the place where data is processed in a register
What material makes up lint?
Clothing fibers that come off clothes during the drying process
What is the equipment log used for?
It is used to record maintenance data on each piece of equipment
Which soil type dissolve in chemical solvents?
Chemical
What is the press deck log used for?
It is a record of the individual lots received from officers and Chief Petty Officers (CPOs)
Which reference describes the policies and procedures for operating or using shipboard self-service laundry and institutional laundry facilities?
Laundry and Dry Cleaning, Naval Ships' Technical Manual (NSTM), Chapter 655
When maintaining an outstanding uniform appearance, what should you ensure?
Uniform Fits well, is clean, is neatly pressed, and un-scuffed shoes
All stock is kept under lock and key, and supply spaces are locked when ________.
unattended
What is Universal Product Code (UPC) maintenance process?
Scanning items of merchandise to ensure the correct UPC is linked to the right stock (article) number, so inventory numbers are accurate
Why is security important when transporting material between activities?
To ensure that no material is lost or stolen
Who provides updated Portable Data Terminals (PDT)?
Records Keeper (RK)
What is the individual cardholder's limit for chips load or debit transaction types?
1,000 dollars
What does the sanitation process keep the retail spaces free from?
Dirt
Infections
Diseases
How often are laundry processing spaces inspected by the ship's medical department personnel?
Quarterly
Assembled bulk lots are tumble-dried and placed back in the divisional laundry bags ______.
unfolded
What is the laundry mark for Master Chief Retail Services Specialist (RSCM) Paul T. Brown, social security number 987-65-4321?
B-4321
What reference outlines sanitation standards for ship's laundry?
Sanitation of Living Spaces and Related Service Facilities, Manual of Naval Preventive Medicine (NAVMED), Chapter 2, P5010-2
When dealing with a difficult customer, it is best to approach the situation in a _____ and _____ manner.
calm, confident
What should be considered when arranging stock in a bulk storeroom?
Item popularity Size and weight of the stock Quantity of the stock
How does the ship's store benefit from store stock rotation?
By ensuring customers receive quality products and prevent losses
The ship's store operator will maintain a ______ supply of stock that will turn over 1 and 1/3 times in a four month time of period.
90-day
The Records Keeper (RK) has access to which file(s) for outstanding orders?
Working File 1 and Working File 2
When do Navy Cash cards expire?
Navy Cash cards expire three years from the initial date of issue
What must be placed on a deck prior to swabbing?
A cleaning/caution sign
How is safe level defined when sanitizing?
It is defined as 99.9 Percent (%) reduction of the number of disease microorganisms that are of public health importance
How many wash formulas are used to process laundry?
3
Where must solid cake chemicals be stored?
In a cool and dry space
Safety Data Sheets (SDS) are documents that contain the potential health effects of exposure to _________ or other potentially dangerous substances and on safe working procedures when handling chemical products.
chemicals
Which tip(s) is associated with maintaining congeniality at the contact point when dealing with a customer's privacy?
1. Keep yourself informed of all laws and regulations regarding the handling of personal information
2. Do not share information with people who do not need it
3.Keep written information in a safe place. Personal information should not be left on desks for others to see
Which form is used during a breakout by the transferring and receiving custodian?
Intra-Store Transfer Data, NAVSUP form 973
Where is the authorized patron's sign posted?
At the entry of the ship's store
The following steps are taken in the event of a break-in, EXCEPT:
Muster all customers covering the last 24 hours for questioning.
Which form is not received by the Retail Operations Management (ROM) system?
Issue Release/Receipt Document, DD Form 1348-1A
When cleaning an IPA280 card reader how many times is the cleaning card moved in and out, and side to side?
5 to 6 times
How many Retail Services Specialists Petty Officer Second Classes (RS2) are in charge of the laundry on small ships?
One
What is the term regarding two or more laundry presses placed together?
A unit
Which infectious diseases can be spread by laundry?
Rubella (German measles)
What is used to clean the inside door seal of a vending machine?
Clean cloth dampened with warm water and diluted general purpose cleaner
Which supply division does the Retail Services Specialist (RS) belong?
S-3 Division
When ensuring good verbal communication you speak _______ and ______ with proper tone, speed, volume, and emphasis on your words.
clearly, concisely
What is a breakout?
It is a movement of stock between the bulk storerooms and sales outlet
Which form will be used to purchase ship's store stock and special order merchandise when the sources of supply authorized are not available?
Simplified Purchase, Special DD Form 1155
What is placed on the flap of the envelope when changing the combination of a lock for the ship's store?
The responsible custodian's signature and date
Every item received has a Stock Keeping Unit (SKU), which is a _____ number.
10-digit
What are the three different types of Navy Cash cards?
Instant issue, Embossed permanent, and Visitor
Where are required sanitary regulations found?
Sanitation of Living Spaces and Related Service Facilities, Manual of Naval Preventive Medicine (NAVMED), Chapter 2, P5010-2
Where are laundry claim documents submitted?
To the Defense Finance and Accounting Service (DFAS)
Pressing a garment is done while the garment is ______.
damp
What form is used for Laundry Claim?
SF 1034
Which chapter is the Hearing Conservation in Navy Safety and Occupational Health (SOH) Program Manual for Forces Afloat, OPNAVINST 5100.19, Volume 1 Part II?
Chapter 2
What information is considered Personally Identifiable Information (PII)?
Name, Social Security Number (SSN), date of birth, home address, and home phone number Personal e-mail address, financial information, and fingerprints Photograph, medical information, and Department of Defense (DoD) civilian data
Well planned merchandise layouts will make a ship's store more ______ and will ______ sales.
efficient, increase
When receiving retail merchandise, when does a quantity error occur?
When there is a difference between the quantity physically received and the quantity shown on the receipt document
Where do profits go from vending machines?
Generated profits go to the Morale, Welfare and Recreation (MWR) fund
What is placed on the flap of the envelope when changing the combination of a lock for the ship's store?
The responsible custodian's signature and date
Where are Card Accepting Devices (CADs) installed?
Vending machines
What must be first accomplished when sanitizing shipboard laundry spaces?
Conduct a pre-inspection to identify trouble areas
What must be done if an overstuffed bulk lot laundry bag is received by ship's laundry?
The laundry bags must be split
How often should press wool pad be replaced?
once a year
Which reference provides information and processes for the daily operations of a shipboards laundry?
Retail Services Specialist (RS) Rate Training Manual
What is one factor when using proper military bearing?
Always use professional titles and courtesy
Why is a planning calendar an important tool in displaying items?
The planning calendar aids in preparing a display schedule
Who is responsible for receiving and issuing the ship's store stock?
Bulk storeroom custodian
The Sales Officer will conduct unannounced spot inventories of at least _________ of the stock on hand.
5%
What is a breakback?
Movement of stocks from sales outlet to holding location(bulk storeroom)
What replaces the bill validator in the vending machine
Card Accepting Device(CAD)
What must laundry personnel do frequently to prevent spreading contamination?
Wash their hands
Why were sanitation standards and guidelines established?
To maintain health and welfare conditions aboard ship
What material makes up lint?
Clothing fibers that come off clothes during the drying process
Who is the head of the Supply department onboard a ship?
Supply Officer (SUPPO)
What can be used to protect PII when routing paper documentation?
Privacy Act Data Cover Sheet
When conducting Universal Product Code (UPC) maintenance procedure with Portable Data Terminal (PDT), what is compared after the UPC of an item is scanned?
Article number and description Retail of the item
Who establishes the selling prices for the ship's store merchandise?
Sales Officer
What is the purpose of an Electronic Point of Sale (EPOS) cash register?
To provide the customer with a clear view of the amount of the purchase and an itemized receipt of items purchased
What is Universal Product Code (UPC) maintenance process?
Scanning items of merchandise to ensure the correct UPC is linked to the right stock (article) number, so inventory numbers are accurate
What are the 2 type of Navy cash account?
Individual and Merchant
How is the interior of a washer extractor cleaned?
Run it without laundry inside
What makes the solid cake detergents less hazardous to handle?
They are packaged in individual containers
Where is the primary lint trap located in a tumbler dryer?
In the wide compartment in the bottom
What is the Sanitation of Living Spaces and Related Service Facilities, NAVMED, Chapter 2, Pub. Number 5010-2 based upon?
United States Public Health Service
What does it mean when a bulk storeroom custodian circles the quantity on an Intra-Store Transfer Data (NAVSUP form 973)?
If the quantity requested on the breakout document is equal to the quantity to be transported
What is the next step after adding data to a Portable Data Terminal (PDT) by scanning a barcode label?
Enter the desired quantity
Which form is used to record cash collection?
Cash Register Record, NAVSUP Form 469
What form is used to make purchases from a commercial source?
DD Form 1155 (order for supplies and services)
Which navy cash account is a close loop account?
Individual
What position must the tumbler dryer be in when cleaning or replacing the primary and secondary lint traps?
off
What must be conducted before sanitizing spaces?
pre-inspection
How is the interior of a washer extractor cleaned?
Run it without laundry inside
Which Command provide technical guidance, policies and procedure to the overall retail operation?
NEXCOM
Stock items will have a markup of either 6% or 15%, depending what?
On the retail department assigned
What can be used besides a Portable Data Terminal (PDT) when checking the validity of a price?
On a Consolidated Stock Record Listing (B28)
Group III spaces include which shipboard spaces?
Soda/vending machines
What form is used for transfer from one ship to another, Other Supply Officer(OSO?
DD Form 1149
Which navy cash account is an open loop account?
Merchant
Where are the laundry press cover clamped?
Beneath the buck
Who returns the laundry space keys to the general key locker at the end of the day?
Duty Supply Officer (SUPPO)
When does Quality Assurance (QA) begin while processing laundry?
When the customer drops off their laundry
Who is responsible for the overall safety of the entire crew?
Commanding Officer
Why is the bulk storeroom custodian notified in advance of future deliveries?
To prepare the storeroom for the incoming stock
What does properly organized merchandise aid in?
The selection and selling of items
Profits for the overall ship's store operation are limited to a maximum of ______.
20%
What form is used for Health and Comfort Issue?
DD Form 504
What identifies possible damage to equipment which could result if the operating procedures and practices for the associated equipment are not correctly followed?
Caution
How often is the temperature recorded on the heat stress logs when laundry spaces are manned?
Every 4-hours
Which reference provides information and processes for the daily operations of a shipboards laundry?
Retail Services Specialist (RS) Rate Training Manual
Where are vending machine breakouts documented?
On an Intra-Store Transfer Data, NAVSUP Form 973
Goods are displayed in such a way that highlights their ______ and ______ to attract, engage, and motivate the customer toward making a purchase.
features, benefits
Where are impulse items displayed in the ship's store?
At the front of the store near the cash register
What can be used for added security when there is a multiple ship store operator?
Numbered Car Seal
How often should press pads be replaced?
Every 2-months
What is used to find special handling procedures that apply to laundry detergents?
Safety Data Sheet
Who is authorized to operate laundry equipment?
Qualified personnel
How is damaged ship’s store stock reported?
By using a Report of Survey (DD Form 200)
When replenishing ship's store merchandise, who investigates discrepancies if differences cannot be figured out?
Sales Officer
What is the suggested markup for canned soda?
At least 35% but no more than 55%
How many heated pressing surfaces are found in a steamtype laundry press?
2
The ship's laundry handles between _____ to _____ pounds of laundry each week, depending on the class of ship.
6,000, 120,000
Where is the exhaust fan located in a tumbler dryer?
Enclosed in the bottom of the machine
Who is responsible for the transfer of material between the bulk storeroom and ships store?
Bulk storeroom custodian
What is the responsibility of the inventory scanner person?
Locates the item on the inventory count sheet and enters the quantity provided by the counter
As per the store stock rotation procedure, where must the currently shelved items be located before stocking new items?
Push currently shelved items to the front of the shelf
Where is the secondary lint trap located in a tumbler dryer?
In the heat exhaust duct at the back of the tumbler dryer
When receiving bulk lots of laundry, how are the bags weighed?
By using a hanging scale
Which crew member assigned to the ship's laundry turn over the laundry space keys daily?
Leading Petty Officer (LPO)