AKA
Corrective Lenses
Contacts
Chamorro, Eastern Australia
Time Zone
Temporarily stop recording
Pause
HRMS
Human Resource Management System
Making the week's plan (10)
Scheduling
Lines
Queues
A group of people
Team
Max recordings per page
80
ACD
Automatic Call Distribution
Phone calls, emails, cases (12)
Interactions
Predicting
Forecasting
I'm not coming to work
Time Off
Extra desriptive info
Metadata
ETL
Extract, Transform, Load
Process to match QA scores (11)
Calibration
Boarders
Tenants
Text File
Button to record outbound
Segment & Save
UCID
Universal Call Identifier
Score Sheet (10)
Evaluation
Outlier
Exception
How I feel about Calabrio
Terrific, terrible or...
Un-tagged recording retention
13 months
AQP
Average Quality Percentage
Call Pattern Spread (12)
Distribution