Service Maintenance
Mary with Bucket's Volkswagen would like to increase their door rate from $129/hr to $135/hr, where can she update the new rate?
Labor Price Codes
Technician click 'Next Job' and the job dispatched will be based on what?
Skill and Priority
Service Advisor Lindsay Brown called in as her name is spelt "indsay" everywhere in the software, but her First Name is spelt correctly in the top left corner of her user file. Why is this happening?
Display Name is incorrect within the General Tab of her user file.
This "action" added to a Workplan document, will update an appointment from 'Open' to 'Confirmed' status.
Confirm Appointment within the Actions dropdown.
The acronym D.S.S. stands for?
Digital Service Suite
The service manager at Dave's Fantastic Rides is frustrated because the request lines are being duplicated as the labor line description, and his advisors swear they aren't doing it. What should you check?
Fixed Ops Control File - Default Labor Line
This dispatch status is applied when either the technician selects 'Next Job', or the tech does not complete the job or put it on hold before leaving for the day.
HI - Hold Internal
Brady Jackson just finished his apprenticeship and is now a flat rate technician. Since his promotion, he is no longer generating a cost. What should you check?
Rate Type set to Flat Rate in his user file.
a task to thank a customer for their service visit was not generated because this setting was disabled in the Fixed Ops tab of the contact record
Service Follow Up
This mode is for users checking in customers and attaching inspections to appointments, to get them ready for the Service Advisor.
Greeter Mode
Rob at MacIntyre Dodge said his VIN's are being cut off when printing SO's. What needs to be adjusted?
Custom Header
This control file setting ensures that SO's with the exact same priority, will pull the SO that was created first.
First In First Out
Jason from Harry's GM just finished installing a new transmission, but Fran can't select him as a technician on her warranty claim. She checked with the controller and she confirmed his Man ID is entered correctly in his user file. What should be checked next?
Fixed Ops Control File - GMIN Maintenance
Workplan task for appointment reminders are set to 2 days but dealer is closed on Sunday. What can they do on the dashboard to execute tasks for Tuesdays appointments?
Change the date to Sunday
What is the minimum Apple version requirements the users iPad or iPhone needs to be on to successfully use the PBS Service Arrival App?
iOS version 17.0.0
Frank at Chippy's Automotive made a 16KService menu package, but the code is showing twice when adding it to a service order. Why?
The op code is set to Display in Pull-down
Enabling this control file setting will prohibit the Service Order from being cashiered until all jobs are in completed status
Enforce Dispatch Completion
Benny with Wowsers Winnebago's decided to retire as a technician to accept the open service manager position. He has access to user security, but can only see users who are flagged as technicians. What setting needs to be changed?
Update his department
This Service Workplan Plugin is based on when a deal is posted, to introduce a new customer to the service department
Welcome to Service
This Control Flag needs to be enabled so Technicians can use the app
Service Arrival Tech Mode Enabled
Howie from Billy Joe's Classic Cars set his shop supplies to a max of $20.00 in the Fixed Ops Control File, but some customers are paying more than that. What setting should be checked?
Shop Maintenance - Shop Calculations (use shop)
In Job Manager, I want to sort by 2 columns. How is this achieved?
Sort the first column as normal, and to sort the second, hold the shift key down and click on the second column.
Jim Bob created PO# 2652 yesterday for a windshield replacement, but he called in sick this morning. Chris with Wink's Windshield's just arrived to pick up the vehicle, but no one can find the purchase order in the system. Why?
They don't have access to View Other's Purchase Orders.
Where can you exclude all businesses from Workplan?
Workplan Control File - Business dropdown
Service Orders showing on the Service Arrival App will only show SO’s with in what date?
Within a week (7 days) of the current date, older than that will not show.