Communication Methods
What system in Humana's letter repository for creating, reviewing, approving, sending, and storing all members communications?
EMME
Where do you go to find mentor?
go/mentor
Where do find if Account is Activated in CRM
Plan Page
What color is unauthenticated when a member call?
Red
What color is unauthenticated when member calls come in?
Red
What is the title for a monthly, personal health finance and benefits statement that includes a member's medical and or prescription drug claim information?
Humana's Medicare SmartSummary
What is called a simple and natural description of the way we operate as a company and our approach to serving our members.
Human Care
Who is the Humana President and Chief Executive Officer
What color is authenticated when member call comes in?
Green
What type of calls provides updates on health information and share applicable programs available to the member?
Automated Calls
What does CI Mean
Customer Interface
Members can download and install what application into their IPhone or Android?
MyHumana Mobile
Protected Health Information
What does HIPPA stands for?
Health Insurance Portability and Accountability Act
What is a process used when a member has more than one insurance plan?
Coordination of Benefits (COB)
Mentor Alerts notify you of new or changed what?
Processes or Procedures
Members with what type of app benefits can earn rewards through completing eligible fun and engaging activities?
go365
How many types of AOR (Agent of Record) and Authority level we have at Humana?
2
Where would you create a case in CRM?
Recent correspondence sent through EMME can be viewed directly from where in CRM?
RTI Communications section
What application is a software program that allows you to handle incoming and place outbound phone calls from your computer?
Genesys Softphone
CenterWell Pharmacy
How do we verify a provider? They would need to provide what first?
NPI or Tax ID
True or False we can provide members their Humana ID Number?
False