ROR's
What's does the acronym "ROR" stand for?
Reservation of Rights
What three things do we need to verify for the policy inception CVQ?
DOL, initial premium payment cleared, no overlapping coverage.
What is one way to verify a DOL investigation is needed?
CVQ
LOSS WITHIN 0-60 DAYS OF INCEPTION
LOSS WITHIN 0-60 DAYS OF COVERAGE CHANGE
Can you use referral hub for total losses?
Yes
True or False:
The Referral Hub now has functionality for users to refer a vehicle to shop after an estimate has been written.
True
What parties are required to receive a ROR when there is a coverage issue identified?
Named Insured, Owner & Driver
Name one CVQ that may fire due to a list only driver.
Driver is Out of the Country, Driver in Loss is Not Rated on, Driver in Loss is Incarcerated, Driver in Loss Never Licensed/Surrendered License, Driver in Loss has Misc Status–See Policy Notes, Driver in Loss has Other Insurance, Driver in Loss has Perm Revoked/Suspended License, Driver in Loss Age 55+, Unlicensed, Does Not Drive
Where do we look to see what day and time a policy was incepted?
OSWA
Policy application (signature date and time)
What is the only MOI that is not setup through referral hub?
Field Inspection
True or False:
Effective April 01, 2024 Claims with Loan NPO coverage should no longer be managed through the portal
True
What part of the policy would you quote for a denial of liability coverage? (BI/PD)
Part I
What is the first thing you should look for when you see an Excluded driver CVQ and an excluded driver was driving?
Signed excluded driver form.
Name two reports you request from your supervisor when completing the DOL template/ pre-work.
TLO/VSR
Carrier Discovery
What Role needs to be set in order to use all functions on referral hub?
Field
What CVQ recently changed from a level 3 to a level 2 CVQ?
SONL
What portion of the policy is quoted for an expired policy? (i.e. policy did not renew)
PART VII—GENERAL PROVISIONS
AUTOMATIC TERMINATION
If we or an affiliate offers to renew or continue this policy and you or your representative does not accept, this policy will automatically terminate at the end of the current policy period. Failure to pay the required renewal or continuation premium when due will mean that you have not accepted our offer.
What is a SONL and what do you need to clear the SONL CVQ?
A Statement of No Loss (SONL) is a customer benefit offered when a policy has cancelled previously and the customer desires to have the current policy reinstated without a lapse in coverage. A statement of no loss verifies customer has had no accident/claim from the date the policy canceled through the date the policy is reinstated. Verification of DOL is needed to clear.
Name at least 3 ways to independently verify a DOL
PR, Claimant R/I, Witness R/I, time stamped video, Tow Bill (from scene & confirmed with vendor), car dealer/ BOS if recent purchase, medical record.
What is the first question asked when you select vehicle is not repairable in Referral Hub?
Do you have a loan or lease on your vehicle?
Will we cover the CDW for a claimant rental, and if so what do we need?
Yes - with confirmation of BI/PD coverage only (dec page/ letter from CC)
What 4 definitions should be included in an ULV ROR?
Additional Auto
Covered Auto
Replacement Auto
Non-Owned Auto
When a stated amount CVQ fires, where can you find the stated amount?
OSWA or the dec page
If we are unable to independently verify DOL, what are three additional non-independent sources we can use to verify the loss?
Confirmation with guest passenger(s) or non-party witnesses, Phone records, employer, vehicle maintenance records, vehicle photos at inception and TOL, applicable receipts (such as gas), CAD call, video surveillance, Metadata (scene photos).
What is the goal to reach for % MOI's completed in the referral hub?
80% Central Zone
85% Jade’s DRG
How do we determine the lienholder interest on a repossession claim?
Lienholder interest equals the loan balance minus the current value of the vehicle and any balances for warranties, credits, or other items included in the loan.