1
Partner used a non corporate or gmail alias, what can we do in order to auth the distributor?
Use the "Agent Users Management" tool to check the partner name OR Ask them to provide a CMS screenshot.
Ask them for the ISRC/UPC codes of the Art Tracks uploaded on that Topic Channel
Partner replies to an Auto Responder case. What do we do?
Set the case as Finished
Partner is requesting for an OAC and VEVO merge but as you checked the channel, it's not an OAC yet. What do we do.
Educate the partner that we can only merge a VEVO channel with an OAC.
This Distributor likes to submit OAC requests in bulk.
Routenote
CD Baby and Distrokid are Self Serving distributors. How many weeks do they need before they can follow up via MFD about their artist's OAC request?
6 Weeks
Kuya Red's favorite color?
Blue
How many attempts does dumini from SME have for Fast Pass requests?
6 Attempts
Case is an MFD Case but the partner is non LP. You created a bug but after a week there are still no updates. What do we do?
We can already close the case and send CR YPO P2NT.
Case is an MFD/Non MFD case and the partner is LP/Frustrated/Sensitive. You filed a bug but there seems to be no updates yet after a week. What do we do?
Update the partner from time to time while monitoring the bug. Once fixed, set to SO/close the case.
The case is an MFD Case - non LP and the partner requested for an OAC upgrade. Upon checking, the TC has no KG mid so you filed a bug.
After a week, there seems to be no updates with the bug yet. What do we do?
Do not close the case since this is an OAC upgrade. Without the KG mid, we cannot upgrade the channel.
The partner had made a request and you filed a bug. After a few days the partner followed up and stated that this is a time sensitive request. You checked the bug but it's still pending. What do you do? (unsure of the ans)
What is MCs height?
4'11
The partner looks like an impersonator so you asked for a CMS screenshot. They succesfully provided one screenshot after sending your email. Do we process it right away?
No. The screenshot might be edited.
Who is our most tenured artist agent as of now?
Melanie Celine
Who are the 4 Major Distributors?
The Orchard, SME, UMG, and WMG.
Partner would like to supersede this MV (https://screenshot.googleplex.com/BR6sC7gXsroykr6) w/ this AT (https://screenshot.googleplex.com/95cQdjDLDwNKc6z). What do we do?
Since this is a VEVO channel, we cannot merge it from our end. They'll have to contact VEVO about this.
Name a previous artist agent who now works with a Music label. (+ 100 if you provide 2)
Begs (Distrokid) or Jaynia (Belive Music)
What is TL's updated schedule as of Mar 20? (+100 Bonus points)
M - 10PM to 7AM
T - Th - 6PM to 3AM
F - 5PM to 2AM