The Basics
The application that UCI Health uses for medical charting.
What is Epic?
The Client Services department Manager.
Who is Corey Flood?
The team that handles inpatient computer issues on the weekend.
What is Device Integration?
Douglas, Neuropsychiatry, and University Tower share this in common.
What are Inpatient buildings?
The ticketing system used to document issues and requests.
What is ServiceNow?
The Supervisor of the Client Support team.
Who is David Acquino?
The team that creates group mailboxes.
What is the Access Provisioning team?
The badging office can be found on this floor of the Manchester building.
What is the first floor?
The website where employees can enroll in benefits and setup direct deposit.
What is UCPath?
The Service Desk Supervisor at OIT.
Who is Mike Caban?
The team that provisions users to access a shared calendar.
What is the Enterprise Services team?
The main Emergency Department is located in this building on this floor.
What is University Tower (1A), first floor?
The name of the knowledge base article most utilized by the Service Desk (often referred to as the "Service Desk Bible").
What is the Service Desk Team Notes (or Team Notes)?
The URL that we send users to so that we can remote to them with BeyondTrust.
What is ithelp.hs.uci.edu?
The Chief Information Officer over UCI Health IT.
Who is Julie Eastman?
714.456.5366 is the number for this team that supports medical devices.
What is BioMed?
The Service Desk often refers users to this department for Network port installations.
What is Facilities?
The Service Desk extension when dialed from on-site in Orange.
What is 456.3333?
The CEO of UCI Health that invited us all to Disneyland in January of 2023.
Who is Chad Lefteris?
The team that supports registration issues in Epic.
What is Epic Grand Central Cadence?
Human Resources for the Medical Center is located on the 8th floor of this building.
What is the Manchester building?