Contact Expectations
What is the contact expectation for linkage clients?
At least 1 face to face or phone/telehealth contact per week
What is the data entry expectation?
48 hours
What is the new tool we use to send and receive consent forms?
Docusign
When should outreach be happening to parents/guardians after receiving a referral for a client?
24 hours
what is the utilization expectation for linkage clients?
5 clients
What is the contact expectation for active clients?
At least one therapy session per week (can be individual, group, or family)
What is the data entry expectation for high risk incident reports?
24 hours
what closure documents are needed before discharging a client? Answer for Active & for Linkage clients
Active clients- Post SDQ with parent and self (if applicable), satisfaction survey, discharge TPR
Linkage clients- Satisfaction questionnaire
When can Complex care be used? and what should be the minimum length of the service to use complex care?
After intake is complete and within 14 days of a therapy session or crisis (otherwise, use case management).
It should be a minimum of 5 minutes
This is a secret bonus- if correct, team gets *300 additional points
What is the Utilization expectation for active clients?
15 clients
What is the parent contact expectation for clients in grades pre-k through 5th grade?
weekly contact to parents
what is the data entry expectation for intake assessments?
48 hours
what documents do we need to complete during or shortly after intake?
PRE-SDQ for parent and self (if applicable), SED
How many days from receiving a referral do we have to complete intake?
10 business days
KPI expectation for insurance is what percentage of your caseload?
100%
What is the parent contact expectation for clients in grades 6th through 12th grade?
bi-weekly contact to parents
What is the data entry expectation for low risk incident reports?
48 hours
At what age do clients need to complete the pre and post SDQ?
11 years or older
How many days after the completion of intake do we have for the CAD to occur?
5 business days
How many months from CAD is treatment set to end for clients?
4 months or 12-16 sessions
what percentage of Phone contacts need to be completed on a monthly basis to meet the KPI for linkage clients?
90%
How many days from CAD do we have to submit TPR to supervisor?
14 days
what percentage of outcomes should be "case completed" for cases closing per month to meet the KPI?
85%
what is the target LOS for difficult to engage families?
30 - 45 days
what percentage of sessions need to be completed on a monthly basis to meet the KPI for active clients?
85%