Name That DOC
This is the doc that walks you through JOD options.
What is the End of Lease options: JUMP! on Demand doc?
This measures the percent of customers not contacting us back within the 7-day period following their initial contact with an Expert.
What is FCR?
This doc is used to figure out what can be done to bypass the pin for a RSL call
What is a one time pin doc?
84.90%
What is Stay Connected?
This leader loves goldfish the most.
Use this page to educate customers about Device Protection features.
What is the Features and eligibility: Device Protection doc?
Calls made through RSL are eligible in FCR. True or False?
What is True?
Retail calls with past due amounts are eligible for stay connected.
What is true?
69.40%
What is FCR?
This leader climbed a 500 foot rock face barehanded with no climbing gear in NC.
Who is Chris Gellys?
This is the doc that tells you when to waive an assisted/upgrade support fee.
What is there isn't one?
This measures our success in encouraging past due customers to pay their outstanding balances to prevent service interruption. Remaining in contact with work, friends, and loved ones is critical for our valued customers, and it’s our job to support their efforts to keep current.
What is Stay Connected?
Total Experience Manager, Top 100 Market Director(s), Network Director, Customer Care Director, and SMRA sr. Manager make up what?
What is Total Experience Crew?
720 Seconds
What is CRT?
This leader has two different color eyes.
Who is Shayna Deleon?
This is the doc that you would use if there were any issues with trade in and credits.
What is the trade in & eip credit issues?
This causes everyone who spoke with the customer on the day this happens, including the person doing it, to be responsible for the delinquent balance.
What is PA deletion?
This is where you can see Daily Digest which provides you with immediate and relevant information specific to your area, customers, and partners!
What is Total Experience- T-Nation?
3.45
What is Productivity?
Who is Angela?
This is the doc that you would find how to handle insurance being removed systematically.
What is the problems with features & claims: Device Protection doc?
This is a one-time $35 (plus applicable taxes) charge for connecting a new device to the network when activating or upgrading with T-Mobile
What is Device Connection Charge?
True or False. Retail can call at anytime to cancel a line on a customer's behalf.
What is the false?
Retail can only call within 24 hours for no install.
This is what goes into productivity.
What is calls handled divided by productive time excluding LOA, PTO, and PREAB?
The single best coach who has ever graced us with his presence
Who is Kyle Lynch?