Team of Experts
Are they Happy, Less Effort, Buying More, Staying Longer
What are the 4 Pillars?
Salary and Overflow
What makes up Cost in P&L?
Minneapolis
Cleveland
Chicago
Indianapolis
Columbus
Kansas City
Cincinnati
What Tex Markets do we support in Dreamfield?
Profitability Overview
Scenario Analysis
Metric Trends
KPI Details
Metric Goals
What are the 5 sections of the P&L Tool?
Known as UnCarrier Next or UnCarrier 15
What is Team of Experts?
Adjustments intended to remove expected change in a metric that is driven by external factors that are observable over time.
What is Seasonality?
This program recognizes top Expert performers and UN-leashes employees through career-path opportunities, pay, and recognition.
What is the Senior Expert program?
4 Associate Experts
24 Account Experts
5 Tech Experts
2 Messaging Experts
4 Sr Account Experts
1 Sr Tech Expert
4 Coaches
1 Manager
What is the standard team composition for Salary Goal Setting?
A provisioning process that will seamlessly assign new T-Mobile customers to TEX teams in the appropriate market based on billing zip code.
What is customer auto-assignment?
Additional bonus that top performers have a chance to earn based on their individual performance.
What is LEVEL UP bonus?