General
What does Service with HEART stand for?
H- Howdy
E- Engage
A- Arrive
R- Respond
T- Thank you
How should a spill be handled?
mop, towel, wet floor sign
What is our phone number?
8606457427
860645RIBS
Who do we ID for alcohol?
Guests who appear under 30
What is Alexis' favorite color?
Purple
What is our mission statement?
Legendary food, legendary service
What does SA stand for
Server Assistant
What is 10-4?
At 10 feet, make eye contact and smile at the guest; at 4 feet, give a friendly greeting
When clocking out, what percent of tips do you claim?
100%!
What is the capital of Nebraska
Lincoln
Name the core values
Passion, partnership, integrity, full, all with a purpose
30 to 45 seconds
Every 15 minutes
Before entrees arrive, when are drinks auto refilled?
What is the largest human organ?
Skin
What is the max amount of alcohol in a drink?
2 ounces
What is proper table resetting?
List 3 important things
No stickiness
Ziosk on end of table
Menus with early dine facing the guest
ketchup on the left
Salt and pepper on the right
No trash underneath
What is the most important part of your uniform?
Your smile :)
What is SIR?
Size, interview, rate
What temperature does water boil at?
Name all the steak descriptions
Rare- cool red center
Medium Rare- warm red center
medium- hot pink center
medium well- slight pink center
well- no pink
What is acceptable to be left on the table after it is cleaned?
Bar glasses
Tips/slips
What does GROW stand for?
Guest right of way
What is the proper delivery time of drinks?
2-3 minutes
What is the largest Ocean?
Pacific Ocean