Menu
Drinks are served with a ____ glass of ice
Full
What type of liquor goes in the porch rocker?
Deep Eddy Lemon Vodka
What is our mission statement?
Legendary food, legendary service
How many tables do servers have? Why?
3 tables! This allows servers to build rapport with guests, maintain accuracy and efficiency with their tables and around the store, and still profit and turn tables!
What is the two minute/two bite check back and why do we do it?
Check on a guest 2 minutes or 2 bites into their meal, address any concerns they may have early on
How many ounces of these steaks do we offer?
Sirloins:
Filets:
Ribeyes:
Sirloins: 6, 8, 11, 16 oz
Filets: 6 & 8 oz and 9 oz of medallions
Ribeyes: 12, 14, 16 oz
How many ounces are our draft beers?
Pint: 16 oz
Duke: 22 oz
What are our core values?
Passion, partnership, integrity, and fun all with a purpose
Why do we do restroom checks?
Ensure the restroom is clean and orderly, guests have everything they need
What does HEART stand for?
Howdy, engage, errive, respond, thank you
What are the two sauce choices for a medallion dinner?
Which is the default sauce served with the porkchops?
Portobello mushroom or peppercorn sauce
Peppercorn sauce
List two types of vodka, two types of rum, and two types of whiskey we carry
Tito's, Grey Goose, Wheatley
Captain Morgan, Bacardi, Malibu
Jack Daniel's, Jim Beam, Southern Comfort, Crown Royal
How often should we be linedancing?
Once an hour
Why do managers visit every table?
Build rapport, support team members, assist with guest needs and concerns
How long we have to get each item to the table...
Drinks:
Appetizers:
Salads:
Entrees:
Drinks: 2-3 minutes
Appetizers: 6-8 minutes
Salads: 5 minutes
Entrees: 12-15 minutes
List the ingredients of the chicken critter salad
Salad mix, bacon, egg, tomato, cheddar cheese, jack cheese, 4 chicken critters
What are the five questions to ask when a guest orders a margarita?
What do LAD and MIW stand for, and what do these positions do?
Leader at the door: Someone at the host stand who is giving accurate quote times, handling concerns, accommodating guest's needs
Manager in the window: A manager on expo ensuring ticket times are running smoothly, food is going out correctly and looks nice, monitoring everyone's work, collaborating with front of house
What is the number one Kent's Top 10 for FOH?
Knowledgable servers
How do we handle a prio top to bottom?
Explain to the guest that we will fix the steak, take it to broil and explain what the fix is, fill out a prio ticket with all information including a new side for recooks, have a manager run the prio in under 10 minutes
What all accompanies the grilled salmon dinners? Including portion sizes and sauce(s)
5 or 8 ounce grilled salmon, topped with lemon pepper butter and parsley, lemon wedge on the side, 2 oz tartar sauce, two sides
List the ingredients of the Jamaican Cowboy margarita
Orange juice, pineapple juice, Malibu rum, peach schnapps, margarita mix
What is the 10-6 rule? What does GROW stand for?
Within 10 feet of a guest, smile and acknowledge a guest. Within 4 feet, speak to them.
Grow stands for Guest Right Of Way
Fill in the blanks...
Lighting, _________, music levels, and TVs
Temperature
What are the three characteristics of Howdy?
Friendly, energetic, fun