Kent's Top 10
How many tables does each server get? What is the reasoning behind it?
3 Table Sections
To ensure we provide Legendary Service with guest focus while being efficient, turning tables & tapping into the core value of partnership: being a team player & running food, doing running sidework & being a roadie instead of your specific job code
What do we do during Thank You?
Togo Boxes, check & make change quickly
Memorable farewell
List our Jr Kids Meals
Steak Bites, Hot Dog, Mini Chzburgers, Grilled Chk, Jr Chk Tenders, Mac&Cheese
GROW Stands for
Guest Right of Way
List our made from scratch dressings
Ranch, Blue Cheese, Honey Mustard, Honey Lime, 1000 island, Italian, Caesar, O&V, LF Ranch
As a trainer, one of the most important expectations of your trainee is to have complete ______________?
Menu Knowledge!!!!
not only helps with salesmanship, but ensuring the guest is receiving a meal they 100% want
What does OCP stand for? What letter of SWH would it be used under? How does it help us provide Legendary Service?
Order, Close, Print
Engage
by helping us with timings for food delivery& being check ready
Name the garnishes for all seafood
Shrimp: Parsley&garlic lemon-pepper butter
Salmon: Parsley, lemon-pepper butter & tartar
Catfish: creole mustard
10-6 Stands for
at 10 we acknowledge (nod, wave, etc)
at 6 we engage (after you, how are you, etc)
How long can fresh baked bread sit in the window?
5 minutes, always paired with cold, butter (Kent's Top 10)
Sense of Fun (Smiles)
What part of service with heart includes the delivery of food? What are the times for each
Apps- 6-8 minutes (except ribs are 10 min)
Salads- 5 minutes
Entrees- 12/15 minutes (3 min if above 16 rib)
Bonus: w/in 15 min of appetizer, and 2 minute/2 bite check
What salads come with bacon bits?
Grilled Chk, Chk Critter, Filet Salad, Cali Chk
What color are each prio Ticket?
What is the process for writing one?
Orange is recook, green is upcook
and procedure is to go through MIW to get steak going, then write a ticket BEFORE walking away
Big Steaks can be sold in increments of?
Example
4 oz increments off biggest size on menu
filet is sold in 6/8 therefore we will cut a 12, 16, etc.
1. Cuts of sirloin & jaccard
what does jaccard mean?
Season/cook procedures (1 min per side/ flattop/grill temp)
locks in flavor, season coast to coast, & grill diamonds into hand cut steaks
What are the 3 descriptors of Respond?
Kind, Courteous, Respectful
How to ring in a filet caesar salad?
Filet Salad Sub Caesar
Mission Statement
Legendary Food, Legendary Service
Ice Cold Beers stand apart because...
we use a frosted mug& do Taste&Temp daily to ensure our beer lines pour our beer at 2 oz/ second& under 38 degrees in an unfrosted mug
What is one of our most popular and a quicksell appetizer and why?
Blossom because of the onion consistency on Kent's Top 10;
Onions have naturally bitter elements (reason we cry), so we prepare them in an ice bath and ensure they are cooked all the way through to give it that great flavor profile
What are all aspects of a perfect greet?
What letter does it fall under?
HOWDY!
Within 45 seconds & flagging with a bev nap
Ice Cold Beer, Legendary Margaritas, Flavored Bev (Strawberry Lemonade)
2 specific appetizers
Story Points told & FTG's identified
What kind of meat product is in:
Rice
Mashed Potato
Cream Gravy
Brown Gravy
Rice- Chicken
Mash- Chicken
Cream Gravy- Ham
Brown Gravy- Chicken
What are our Core Values?
Passion, Partnership, Integrity & Fun
All done with a purpose!
Why do we stress story points so much to our guests?
We do not do any kind of advertisments at Texas Roadhouse, therefore we rely on word of mouth advertising. Our story points make us stand apart and is what draws people in every single day.