Accounts
What are the 4 key benefit of a Bonus Checking account?
4 ODP refunds per year, ID protection up to $1 mil, Cell phone protection, Telehealth
What is typically used to finance the purchase of a vehicle?
What is an auto loan?
What service allows members to send money quickly to friends and family?
What is Zelle?
A member comes in just to deposit their paycheck every Friday. What can we offer the member?
Direct Deposit or/and mobile banking
What is Angel's favourite football team?
Dallas Cowboys
What is required to establish membership at Texas Trust?
Regular share savings account $5 deposit
What product allows members to earn dividends by locking in their money for a set period of time?
What is a Certificate of Deposit? (CD)
A member says, "I dont want to carry cash but still need access to my money." What can we offer the member?
Debit card / digital banking access
A member casually says, "I've been trying to build my credit." What can we offer the member?
Credit card, Credit building conversation, Personal Loan.
What is Rahim's favorite soda?
Ice cold pepsi
At what age does the student checking account convert and what does the student checking account convert to?
At age 24 members are moved to easy checking
A member has a large amount sitting in their savings account not being used. Whats the opportunity?
CD conversation or Investment referral
What system does Texas Trust utilise to file disputes?
Centrix DTS
A member is depositing a large tax refund check. What is a conversation we can have with that member?
Savings goals, CD, financial planning convo, Investment Referral.
What is Cassondria's favourite color?
Pink
What is required to earn dividends on a power checking account?
20 non-ATM debit and/or credit card transactions and maintain an average daily balance of $5,000
What is the difference in goal between a savings account and a CD?
Savings account = flexible access
CD = higher earnings for locking funds
In a student checking account, when can a member begin overdrafting?
At age 18
A member only uses their regular share savings account for basic transactions (just withdrawals with occasional deposits)-no engagement, no products. What's the goal?
Relationship deepening!
Who is Larry's favorite soccer team?
Chelsea
Why is offering a Bonus Checking account to every member without understanding their needs still considered a missed opportunity?
Because even though Bonus Checking is a focus, recommendations should still be based on the member's needs, habits, and whether the account truly benefits them/.
What is the difference between simply processing a loan request and identifying a loan opportunity?
Processing = reacting to member request
Opportunity = actively listening, asking questions, and recommending solutions before the member asks
A member requests to utilise their overdraft privilege and you inform the member their tolerance is $970 the member states, "I thought my limit was $1,000." How would you clarify?
Limit is $970 + $30 fee = $1,000
A member withdraws a large amount of cash. What should you explore?
Fraud awareness! What is the purpose of the funds? Does it have to be cash? Would you prefer bank check/cashiers check?
Who is Bedford's newest team member?
Shannon Camp (MA I)