1
Where can you see if a clmt has has state and federal taxes taken out?
session b, top right hand side of the claim
How often should you check back in with a clmt you have on hold?
At least every 3 minutes
When should we verify a claimant?
at the beginning of every call
Where can you find out when a claim was created/completed/migrated?
session b, shift f10
Where can you see a claimants held certs?
session a, bciq
What would you do if a claimant got their MMN wrong during verification?
verify them using last emp, addy and dmvid
How can you tell if a claim is Pua when its in UBWR?
$182 ben rate, er number 99-, lo# in session c - 750.
Where can you see the last date certified?
session c
How would you post a comment in a clmt log?
session b, shift f11, shift f11
What does MBA stand for?
maximum benefit rate
Where can you find the DMVID in UBWR?
session b, shift f10, place an x on the correct claim date, then hit enter.
How do we handle a DMVID mismatch?
review info with clmt, if it matches, resolve it, if not, doc it and close ric
What do we do if a clmt has a disq that is NOT liquidated?
place it in the chat and await approval to transfer.
What is the federal and state tax withholding percentages?
Fed - 10%
State - 2.5%
What is your greatest resource while working the DOL contract?
OneNote
How do we handle a 1099G dispute who is not disputing?
advise claimant to call back in and press option 9 for the main menu.
How would you find out if a disqualification is liquidated?
session b, shift f4.