TCC402
WHAT BASE PERIOD DATE DO WE USE IF THE CLMT EFF DATE IS IN SEPTEMBER
WHAT BASE PERIOD DATE DO YOU USE IF THE EFFECTIVE IS OCTOBER 4TH AND FORWARD
1 - 04.01.2020-03.31.21
2. - 07.01.2020-06.30.21
WHAT DO WE HAVE TO ASK IN THE PERSONAL TAB OF RIC?
VERIFY EVERY QUESTION AND CONFIRM (OR UPDATE ALL SALMON) ALL
WHO HANDLES BACK CERTS FROM AUGUST-SEPTEMBER
STATE CLAIM SPECIALIST
IF THE CLAIMANT HAS A PARTIAL IN RIC AND NO PRIOR CLAIM INFO (NOTHING IN SESSION B) WHAT IS THE NEXT PIECE OF INFORMATION TO CHECK?
DO THEY HAVE A BENEFIT RATE IN RIC?
WHAT ARE ACCEPTABLE EAD DOCUMENTS A CLAIMANT CAN SUBMIT?
U.S PASSPORT, PERMANENT RESIDENT CARD (GREEN CARD), OR AN EMPLOYMENT AUTHORIZATION CARD WITH PHOTOGRAPH
DO WE FILL IN THE EMPLOYER NAME AND WAGE INFO IN THE CHART ON THE FIRST PAGE?
NO! SKIP RIGHT BY IT!
WHAT IS THE ER NUMBER FOR A CLAIMANT THAT STATES THEY ARE SELF EMPLOYED?
99-9999
WHAT IS THE FARTHEST THAT WE CAN TAKE CERT FOR TODAYS DATE
(UNIVERSAL ANSWER) LAST SUNDAY AND THE SUNDAY BEFORE THAT
EXAMPLE: TODAYS DATE 10/08/2021
FARTHEST CERT DATE: 09/26/2021
IF CLAIMANT HAS A PARTIAL IN RIC, PRIOR CLAIM INFO IN SESSION B, HAS WORKED SINCE LDW (LAST DAY OF WORK) ON PRIOR CLAIM, HAS A BENEFIT RATE IN RIC, AND HAS MADE 10XBR, WHAT STEPS DO YOU TAKE?
FINALIZE THE CLAIM (AFTER VERIFYING ALL INFO) AND TRANSFER TO BRI
WHICH EFFECTIVE DATE DO YOU USE FOR THE FIRST QUESTION IN THE FORM IN THE THIRD PAGE?
THE EFFECTIVE DATE OF THE NEW CLAIM JUST SUBMITTED IN RIC
WHAT DO YOU HAVE TO VERIFY IN THE EMPLOYMENT SUMMARY TAB OF RIC?
VERIFY EVERY QUESTION AND CONFRIM (OR UPDATE ANY SALMON) FOR ALL EMPLOYERS IN THE LAST 18 MONTHS
IF SOMEONES CLAIM IS IN N,K, OR I CAN YOU TAKE CERTS FOR A CLMT?
NO THOSE CLAIMS ARE NOT IN PAYBLE STATS
IF THE CLAIMANT HAS A PARTIAL IN RIC AND PRIOR CLAIM INFO AND HAS NOT WENT BACK TO WORK WHAT STEPS DO YOU TAKE? (NO WAGES IN WGE2 OR UBTB)
"K" THE CLAIM AND SEND TCC402, POST IN LOG
“FINALIZED IN RIC, TRANSFERED TO BRI"
"OC EFF MM/DD/YY K’D HAS NOT EARNED 10XBR-402 SENT"
IF A CLAIMANT IS STATING THEY ARE UNABLE TO FILE A NEW CLAIM AND YOU HAVE VERIFIED THAT THEIR CLAIM IN SESSION B IS PUA, WHAT DO YOU NEED TO DO?
VERIFY THE EXPIRATION DATE OF PUA CLAIM IN SESSION B, IF UNEXPIRED THEY WILL NOT BE ABLE TO FILE A NEW CLAIM AND WILL NEED THE PUA CLAIM I'D (INVALIDATED)
WHICH EFFECTIVE DATE DO YOU USE FOR THE SECOND QUESTION IN THE FORM ON THE THIRD PAGE?
THE EFFECTIVE DATE OF THE ORIGINAL PREVIOUS EXPIRED CLAIM THAT HAS MIGRATED (ST COLUMN IS BLANK)
WHAT DO WE USE FOR THE EFFECTIVE DATE IF CLAIMANT STATES THEIR LDW (LAST DAY OF WORK) IS IN 2020?
DEPENDING ON THE INITAL CLAIM DATE OF THE CLAIM - WE CAN ONLY GO BACK TWO MONDAYS PRIOR OF INITIAL CLAIM DATE
CLAIM DATE = 09/22/2021
EFFECTIVE DATE WOULD BE = 09/13/2021
IF SOMEONE SAYS THEY HAD MADE A MISTAKE ON A CERTIFICATION FROM SEPTEMBER HOW DO YOU FIX THAT
Delete the control and do 406 if they're id.me verified bc they didn't fail to certify, they just did it wrong.
WHAT EFFECTIVE DATE DO YOU USE FOR THE DOCUMENTATION IN THE LOG FOR WHEN YOU "K" A CLAIM? (OC EFF MM/DD/YY...)
THE NEWLY FINALIZED CLAIM FROM RIC THAT YOU "K" OUT (VERIFY THE EFFECTIVE DATE IN RIC MATCHES THE CLAIM YOU ARE ATTEMPTING TO "K" AND DOC)
WHAT ARE THE IDENTIFIERS WHEN A CLAIM HAS AN ADJUDICATION ISSUE AND WHAT DO YOU ADVISE THE CLAIMANT?
ISSUE IS A Y, ASSIGNED AT BOTTOM OF SESSION B, AND HELD CERTS IN BCIQ
9 AND UNDER HELD CERTS - ADJ SCRIPT
10 AND OVER HELD CERTS - POST PROA
IF PROA ALREADY POSTED AND PAST 30 DAYS IN LOG SEND PROA EMAIL ESCALATION
WHAT AMOUNT DO YOU PLACE IN THE LAST QUESTION IN THE FORM ON THE THIRD PAGE?
ANY WAGES EARNED AFTER THE LDW (LAST DAY OF WORK) ON THE ORIGINAL EXPIRED CLAIM
WHAT DO WE HAVE TO DO IF A CLAIMANT STATES THEIR LDW (LAST DAY OF WORK) IS IN 2020 OR RIC WILL NOT ACCEPT IT?
ALWAYS USE 01/01/21 IN THE LDW, PLACE ACTUAL LDW IN THE LOCATION FEILD OF RIC, AND DOC THE ACTUAL LDW IN THE LOG OF SESSION B
IF THE CLMT HAS A EFF DATE OF 09/202021 AND THEY ARE FULLY UNEMPLOYED, WHAT WEEKS OF BENEFITS ARE THEY ELIGIBLE FOR?
09/26/2021 = WAITING WEEK
10/03/2021 = FIRST PAYABLE WEEK
IF A CLAIMANT HAS A PARTIAL IN RIC, HAS PRIOR CLAIM INFO, HAS WENT BACK TO WORK SINCE LDW (LAST DAY OF WORK) ON PRIOR CLAIM, AND HAS NOT MADE 10XBR, WHAT STEPS DO YOU TAKE?
"K" THE CLAIM AND SEND TCC402, POST IN LOG
“FINALIZED IN RIC, TRANSFERED TO BRI"
"OC EFF MM/DD/YY K’D HAS NOT EARNED 10XBR-402 SENT"
IF CLAIMANT HAS 20,000 WAGES BEING REPORTED IN THE 4TH QUARTER OF 2020 AND STATES HAS NOT WENT BACK TO WORK SINCE 3RD QUARTER OR 2020 WHAT STEPS DO YOU TAKE?
1- ASK THEM IF THE RECIEVED SEVERENCE OR DISMISSAL PAY
2- IF THEY DID NOT POST WG ISSUES IN F11 OF SESSION B
3- (IF YES TO SEVERENCE PAY)MARK THE WAGES AS "UN" UNUSABLE
4- DOC IN LOG QUARTERS IN QUESTION (EX. 4TH QTR 2020 SEVERENCE)