1
Where can you see if a clmt has has state and federal taxes taken out?
session b, top right hand side of the claim
How often should you check back in with a clmt you have on hold?
At least every 3 minutes
How would you handle a New Hire Block in Ric?
XCS
When should we verify a claimant?
at the beginning of every call
Where would we find the claimants DOB?
session b, place cursor in front of correct eff date, hit enter.
Where can you find out when a claim was created/completed/migrated?
session b, shift f10
Where can you see a claimants held certs?
session a, bciq
What is the tech support number?
1-800-833-3000
verify them using last emp, addy and dmvid
Where would you find the MMN?
session c, shift f5 for the most updated version.
Can we take certifications after a clmt meets 104 eff days?
No
How can you tell if a claim is Pua when its in UBWR?
$182 ben rate, er number 99-, lo# in session c - 750.
How would you handle a forfeit?
carry on, per Cuomo, forfeits are not active right now.
Where can you see the last date certified?
session c
How would you post a comment in a clmt log?
session b, shift f11, shift f11
What does MBA stand for?
maximum benefit rate
Where can you find the DMVID in UBWR?
session b, shift f10, place an x on the correct claim date, then hit enter.
How do we handle a DMVID mismatch?
review info with clmt, if it matches, resolve it, if not, doc it and close ric
What do we do if a clmt has a disq that is NOT liquidated?
place it in the chat and await approval to xcs.
What is the other system that can be used if sidi doesn't give information needed?
ibiq
What is the federal and state tax withholding percentages?
Fed - 10%
State - 2.5%
What is your greatest resource while working the DOL contract?
OneNote
How do we handle a 1099G dispute who is not disputing?
advise claimant to call back in and press option 9 for the main menu.
Who do we love?
EVERYONE! <3
How would you find out if a disqualification is liquidated?
session b, shift f4.