Job Priorities
List in order of priority:
Conversation with a coworker
Customer waiting at the desk
Respond to a work email
1. Customer waiting at desk
2. Respond to a work email
3. Conversation with a coworker
What is most likely the first thing IT and the manager will will ask you to do if there is a technoloy issue?
Restart the machine.
This term refers to adjusting the number of books on each shelf so no single spot is overcrowded or empty.
Shifting
A customers asks for a movie her kids want. She tells you her kids keep saying:
"You go, Glen Coco."
What movie would you suggest?
Mean Girls
25 bonus points if you mention one of these:
You can't sit with us.
She doesn't even go here.
Stop trying to make fetch happen.
What yearly event does PCCLD host that encourages the entire community to read the same book?
All Pueblo Reads
You are at the 2nd desk. List in order of priority.
Customer being helped at 1st desk
Items need to be shelved
Phone is ringing
The book drop needs to be done
1. Phone is ringing
2. The book drop needs to be done
3. Items need to be shelved
4. Customer being helped at 1st desk.
25 bonus points
The customer at the 1st desk is already being helped.
Why do we need to weed?
To make room for new, relevant materials instead of letting the shelves become a collection of outdated information.
What do you do when you discover a book that belongs in the 300s shelved between two 900s?
Place it on the AMH machine.
A customer comes in and asks for helps. He says,
"I don't know how to put this, but I'm kind of a big deal"
Then he laughs and asks you if you know what movie he wants.
What movie would you suggest?
Anchorman
25 bonus points if you mention
"You stay classy, San Diego"
What 3 libraries in PCCLD were built using the same architectural design?
Giodone, Greenhorn Valley, Lucero
You are on the 2nd desk. List in order of priority.
Line of customers at first desk
Phone is ringing
Customer at printer needs help
Customer at computer needs time extended
1. Customer at computer needs time extended
2. Customer at printer needs help
3. Line of customers at 1st desk
4. Phone is ringing.
25 Bonus points
Tell customer at printer, I will be right with you let me extend their time real quick. Help with printing and then help the next customer in line.
Why is shifting important?
Managers insist on shifting shelves not just to keep call numbers in clean, sensible order, but also to do this—make sure the collection can keep expanding without a dramatic rearrangement every time new items arrive.
Arrange these books on the shelf from left to right: 641.5, 641.42, 641.55. Which is in the middle?
641.5
A customer comes in wearing a shirt with the word 'ringer' written in elvish and asks you if the library has the Hobbit adventures in Middle-earth that were adapted into a three-part film series directed by Peter Jackson.
What would you suggest?
The Lord of the Rings Trilogy
PCCLD has a lab that helps people digitize tapes, photos, and more. What is this lab called?
Digital Memory Lab
List in order of priority.
Phone is ringing
Preparing a kit2go
Line of customers
Project the branch manager requested
Conversation with a coworker
1. Line of customers
2. Phone is ringing
3. Project the branch manager requested
4. Preparing a kit2go
5. Conversation with a coworker
A regular customer comes in and wants to know if their friend has been in today. They are both regular customers and we know they are friends.
Should we answer the question honestly? Why or why not?
No. This is considered sharing customer information and therefore considered a violation of their privacy.
Authors & Dewey: King 813.5, Twain 813.4, Rowling 823.91. Which is last?
Rowling 823.91
A customer comes in and tells you that her child loved R.J. Palacio’s 2012 middle-grade novel about a boy with a facial deformity and she wants to get him the 2017 film starring Jacob Tremblay.
What movie would you suggest?
Wonder
Name the 8 branches in the PCCLD district.
Rawlings, Pueblo West, Lamb, Barkman, Lucero, Greenhorn Valley, Library at the Y, Giodone
25 Bonus points if you get all 8 and name any of the satellites
Avondale, Beulah, Library @ the U, PCCLD@Pueblo Community College
List in order of priority. It is a slow day and you are on the 2nd desk.
Shelving (there are less than 10 items that need to be shelved)
Shelf read your section
Prepare a kit2Go
Work on a project for the branch manager
Ask coworkers if they need help with anything
1. Work on a project for the branch manager
2. Shelf read your section
3/4/5. Shelving
3/4/5. Prepare a kit2go
3/4/5. Ask coworkers if they need help with anything
Managers rely on key results because using hard data allows them to track whether staff efforts are actually increasing community engagement.
What are PCCLD's 4 key results areas?
Circulation
Digital usage
Library visits
Program attendance
Shelve in order:
005.12
005.1
005.15
005.2
005.122
005.121
005.1
005.12
005.121
005.122
005.15
005.2
A dad comes to the desk and states that all of his children loved Ransom Riggs’ 2011 novel about children with peculiar abilities and he would like to check out the 2016 Tim Burton film based on the book.
What movie would you suggest?
Miss Peregrine’s Home for Peculiar Children
Who was the architect that designed the Rawlings Library?
Antoine Predock