THD Jeopardy

Applications

100

This application is used to view damaged Major Appliance items

DMP

200

This application is used to place new orders and look up existing orders

Home

300

This application is considered our cash register

SPOS

400

This application is used to submit detailed notes 

CRM

500

This application is used to add parts and services to a Major appliance order

Order Up

Policies

100

Hold times should not exceed how many minutes?

2 minutes

200

What amount is charged as a Major appliance delivery fee?

$29.00

300

We need _ types of verification to proceed with existing orders

3

400

Major Appliance damaged needs to be reported within how many hours?

48 Hours

500

Customers must be _ years old to sign for a Major Appliance delivery?

18

Lifecycles

100

This fulfillment type can be cancelled during the authorization status (45 Minutes)

 Ship to Home

200

This fulfillment method has 5 stages

Boss

300

This fulfillment method only has 3 stages 

BOPIS

400

This fulfillment type can be cancelled anytime before the customer signs for it

Major Appliance

500

This fulfillment method has 4 stages 

BODFS

Fulfillment methods

100

This method items are ordered online and shipped directly to the home

 STH

200

This method the customer places the order on homedepot.com and selects to have the item shipped to their local store

Boss

300

This method the customer places an order on homedepot.com and chooses items from their local store to then have their order delivered to their home or jobsite

 BODFS

400

The customer placed an order on homedepot.com and chooses items from their local store. The customer is then responsible for picking the order up.

BOPIS

500

This method can be cancelled anytime before the customer signs for it

Major Appliance 

PCI Compliance

100

This payment system is used to complete customers sales in Home

OmniPay

200

This button is used to initiate payment. The customer will hear a beep to prompt them to enter their credit card information.

Capture

300

The associate will enter this information from the customer to finalize payment.

Zip code and expiration date

400

This feature is used after OmniPay has failed after two attempts 

Sign and Pay

500

This application has a unique identifier number that must be copied, but NEVER given to the customer

Xref Generator