SSD 101
During an SSD intake, this piece of information is required as part of the intake process
What is Social Security number
This is the term used when a veteran's disability or condition is connected to their military service.
What is service-connected
Who can be affected in a Negligent Security case?
What are visitors, residents, or customers
Why are L&R calls being routed to Atticor agents
What is when L&R's own intake queue is too busy, so overflow calls can be answered instead of leaving callers waiting
How many times can you change the case type before qualification
What is Once
The standard contingency fee for Social Security cases is this percentage.
What is 25%
The firm's standard contingency fee for Veterans Disability cases is this percentage.
What is 20%
A property owner failed to take reasonable steps to prevent foreseeable criminal acts on the property. What type of claim may apply?
What is Premises Liability
Typically, how quickly should the L&R team call the person back
What is within approximately 1–2 hours
Instead of manually turning down an incorrectly categorized case and creating a new intake, you should use this feature.
What is Change Case Type
A PC receiving VA disability benefits says they are applying for SSDI. This option should be selected if they are not already receiving Social Security disability benefits.
What is Apply for SSD
The abbreviation “VA” stands for this federal department
What is the Department of Veterans Affairs
According to Barbara's guidance, what is an important factor that should be present in a Negligent Security case?
What is some type of criminal activity that caused the injury or harm
What two pieces of contact information are especially important because L&R will use them for the callback
What are the caller's name and phone number
Leadership encouraged agents to use this resource when a potentially qualified case may be at risk of being lost.
What is Supervisor Escalation
The SSD fee is 25% of the backpay, but it cannot exceed this maximum amount
What is $9,200
A veteran says, “I already get VA disability, so I can't apply for SSD.” Based on previous huddle conversations, how should you respond?
What is VA and SSD are separate entities, and the appropriate SSD intake process should be followed
A property lacked adequate guards, cameras, locks, or lighting. What did the property fail to provide?
What is Failure to Provide Adequate Security
What should you do if the caller has an urgent issue such as a filing deadline, active investigation, or safety concern
What is clearly document it in the Intake Agent Notes so the L&R case team can prioritize the callback
You realize the wrong case type was selected. Where do you go to correct it?
What is Actions → Change Case Type
An SSD PC says, “I don't understand why you need my Social Security number.” What should you explain?
What is the SSN is used to identify the disability case and allows the firm to conduct the necessary research/investigation?
The VA may allow attorneys to charge up to this percentage in rare and complex cases, although the firm's standard remains 20%.
What is 33⅓%
A caller was sexually assaulted at a hotel and believes the hotel failed to provide adequate security. Is sexual assault-related harm something that can potentially fall within the Negligent Security campaign?
What is Yes
This form creates a ________, not a case decision.
What is a callback
These three states were specifically mentioned in the Wettermark Keith auto accident update
What are Alabama, Tennessee, and Georgia