Top 4 Priorities
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What are the Top 4 priorities?
Be an expert at the sales process and with a HIGH SENSE OF URGENCY to CLOSE THE SALE RIGHT NOW, manage your unit mix, double digit reviews, ARs at 2% or less by close of business on the last day of the month.
True or False. You get an $80 allowance for a winter coat?
True, you get it on even years at the start of Q4.
When should we have the prepare step completed by each day?
By 10AM
What 2 binders should be easily accessible in your office?
Emergency Response and Up-to-Date Answer Book
What does it mean to take ownership of a location when covering?
Treat it like your own, follow daily checklist. No exceptions :)
To lower ARs, what are 2 options we can offer a customer in foreclosure?
Pay to Vacate (PTV) or Release to Extra Space (Must have DM’s approval)
What temperature should the HVAC units be set at for climate-controlled units?
55 degrees for heat, 80 for AC
During the phone sales process if a customer says no to the rental, when should they be invited down to the site?
Same Day
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What is the standard as far as how our DVR cameras should be displayed?
One screen on office only, other screen rotating through all cameras.
What company value reinforces covering other sites the most?
Teamwork
When and where do we first mention insurance/protection during the walk in sales process?
During present solution at the unit
What should we FIRST do if a hallway is super cold in a climate-controlled section?
Check thermostat and use blue thermometer
What type of opportunities count towards conversion?
Web and NSC Reservations
When should the ADA compliance counters should be in the upward/open position?
If a customer needs/asks for it.
What day(s) and by what time does a bank run need to be made?
Monday, Wed, + Friday by 1pm, unless more than 1K in cash or bank closed for Holiday
What are 2 of the 5 reports/tools that can help manage unit mix? Hint: One of them is new in KPI
Vacant Spaces, Walk Thru, Unit Type Level Report, Unit Manager + Site Map
How often should I clear drip drums if my facility has them?
At least once a week.
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What are 3 things good notes should include?
Assess needs, reason for not storing, next follow up.
Trash can, post its, drinks and rugs. What do they have in common?
Shouldn't be in the office.
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How soon before opening time can I punch in?
5 minutes
There are 8 steps in the phone sales process name 4 of the steps?
8: Greeting, Establish Purpose, Assess Needs, Assume the Sale, Present Solution, Complete Transaction, Present the Lease, and Wrap up/Close
What 3 things should we have on hand to prepare for the snow season?
Ice melt, Shovels, + Ice Cleats
If we are unable to reach the customer within the first 3 days/calls, when should we schedule the 4th call?
The day before move in date/reservation date
Name 4 out of the 8 items that should be highlighted on your map on page 2 of your emergency response binder.
Electrical Breakers, Water shut off, Gas Meter, Alarm Panel, On Site Shelter in Place, Evacuation Spot, Apt Water Shut off if applicable, Landscape Sprinkler Shut off if applicable
What is one of the 1st things you should do after you punch in and log into Breeze?
Opportunities (Checking New Ones, Preparing for the Next 4)