Red
A customer calls asking to remove a $5 fee ad payment convenience fee added because they paid over the phone.
Miscellaneous Adjustment
Customer asking for credit for inconvenience and has been with us for 20 years?
Make It Right
A customer was charged for the remote replacement.
Item Reversal
What type of Adjustment is service impacting?
Adjustment Range
Atleast give one category and tell the range of tenure and how much is the credit we provide.
Bronze: 5 yrs or less - $20
Silver: 6-10 yrs - $20
Gold: 11-19 yrs - $30
Platinum: 20+ yrs - $30
What type of adjustment used for operational fees and courtesy credits—specifically Late Fees, Convenience Fees, and general Customer Courtesy?
Miscellaneous Adjustment
List down 3 category for Miscellaneous Adjustment.
Late Fee, Convenience Fee, Customer Courtesy
What type of adjustment are for charges that needs to be undone?
Item Reversal
A customer's internet was down for two full days during a storm.
Adjustment Range
List down 5 category under Item Reversal.
PPV/VOD, Installation Charges, Misapplied Payment, Double Payment, Remote Charges
List down 4 category under Make It Right.
Bronze, Silver, Gold, Platinum
What type of adjustment is tied directly to customer loyalty and tenure?
Make It Right