Communication/ Body Language
Influence/Openness
Listening & Feedback
Presentation/Emails
Personality Types
100
What is communication?
It is the process of influence and the response you get
100
What are the 4 quadrants of the I/O Matrix
1. Right and Got Influenced 2. Right and Influenced Others 3. Wrong and Got Influenced 4. Wrong and Influenced Others
100
what is the sandwich technique for providing feedback?
Sandwich critique with the positive.
100
when presenting how do you connect with the audience?
Emotions & Logic
100
"I need to think about this" is the communication style for?
Introverts
200
what does the action of raising your eyebrows convey?
Disbelief, Amazement
200
What are the behaviors you should adopt in order to influence people
Being more Assertive.
200
What are some of the things to keep in mind to improve listening?
Take mental notes. Paraphrase Focus.
200
Give three rules to keep in mind while presenting
Use tonality Use Appropriate words Eye contact – 1 to 3 seconds
200
" Lets wait and see" is the communication strength for which type?
Perceiving Types
300
Give three tips for body language.
Smile Speak with your hands or then park your hands Eye contact Body posture
300
Overuse of competing behavior, driving for results, showing of dominance and anger are behaviors exhibited by?
Aggressive people
300
what are some barriers to listening?
Interruptions Talking over another person offer advice too soon.
300
What are some tips to writing emails?
Keep it clear and concise. Stick to one topic per emails. Always check grammer and punctuations.
300
What are the communication strengths of a Judging personality type?
Are Decisive Are well organized Are task and goal focused.
400
Give three ways of persuading someone?
Be consistent Give sincere compliments Flush out problems assertively
400
In order to be open to feedback, people need to be under assertive. True or False?
False
400
Listening is the not the most important part of communication and it is about far more than just being quiet when somebody else speaks. True or False?
False
400
what are the steps for planning your presentation?
P = Purpose A = Audience F = Format E = Evidence O = Organization
400
what are the communication styles of Thinking and feeling type?
Thinking = Is this logical? Feeling = Will anyone be hurt?
500
Give three examples of non verbal communication and what they convey?
Folded arms = not open to change. Fidgeting, Doodling = boredom Speaking loudly and quickly = anger
500
Give three behaviors each for Under Assertive and Assertive people.
Under Assertive 1. Lack of Candor 2. fear 3. avoid conflict Assertive 1. promote and resolve conflict 2. share the story 3. inspires vision
500
What are the three stages of Active Listening?
Non Verbal: body language Cues: short phrases Using paraphrasing.
500
What are some things to avoid when writing emails?
Too busy Dull writing Too wordy, too long Disorganized
500
what are the communication strengths of an Extraverts?
active, energetic and enthusiastic. think on their feet Establish networks of contacts.
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