Connection
Not a yes or no question, this kind of question invites the client to share more about their needs.
What is an open ended question?
The first discovery topic covered, the focus is to identify the home's city, country, and even neighborhood.
What is location?
A customer says " I need a few pieces to complete my living room." They would start their journey in this part of the business.
What is the gallery?
The shortest turnaround design experience tier, offering expedited, elevated design for one-room projects with a turn time of 1-3 days.
What is foundational?
The name for physical retail showrooms.
What is the gallery?
The practice observes eye contact, posture, and even hand gestures to gauge a person's thoughts and feelings.
What is observing body language?
Beyond a primary home, this is the other type of residence an RH client could be requesting services for.
What is secondary or vacation?
"We recently bought a new home and need help furnishing it" is a key phrase that signals this service.
What is interior design?
This common design experience covers holistic design for 2+ rooms, up to an entire home!
What is comprehensive?
The large-format printed publication is conceived to spark a customer's aesthetic passions.
What is a sourcebook?
RH training states that the best connections are rarely only about this.
What is product?
This discovery topic covers confirming the client's initial desired delivery date for their RH furnishings.
What is timeline?
"My client is remodeling their home" is associated with this type of account.
What is a trade account?
This is the minimum investment in RH furnishings required for a bespoke interior design project.
What is $300,000?
The first stage of the Design Experience journey, focused on discovery and connection.
What is a design consultation?
This RH value is described as the foundation of connection, rooted in delivering first-class service.
What is the service value?
This discovery topic is about identifying the specific spaced and priority areas of the project.
What is scope?
A customer mentions a restaurant, hotel, or large commercial project, it signals this type of opportunity not handled by the gallery team.
What is a contract opportunity?
It is not uncommon for this full-service, whole-home design experience to involve construction and other architectural work.
What is bespoke?
DAILY DOUBLE!!!! This stage of the design experience follows presentation and focuses on coordination and logistics.
What is project leadership?
These RH employees have the opportunity to establish a connection with a client.
Who is everyone?
Architects, contractors, and family members are examples of these people who may influence a project.
What are partners?
When a customer reaches to touch a piece of fabric, or sits on a piece of furniture, it is a natural moment to do this.
What is engage with the client?
Desrcibed as the "final realization," this is the final stage of the design experience journey.
What is delivery and installation?
The RH term for the business unit that serves trade professionals who work on a client's behalf.
What is (residential) trade?