Conversation Starters
Instead of asking "Is this for something special?", ask this type of question.
What is an open-ended question?
Saying, "Tell me more," demonstrates this skill.
Active Listening
This simple gesture helps people feel valued after they've introduced themselves.
What is using their name naturally?
This behavior helps people feel heard without interrupting.
What is using confirmation words or sounds
This common habit can stop a conversation before it starts
What is giving one-word answers
Instead of asking what someone does for work, ask about this broader topic.
What are their interests or hobbies?
This phrase shows curiosity and encourages someone to continue.
What is "Tell me more"?
This Bingo square reminds us to identify common ground.
What is finding shared interests?
Asking someone where they're from and then asking about their hometown demonstrates this.
What is asking follow-up questions?
This conversation killer happens when you interrupt or finish someone else's story.
What is interrupting?
Asking, "What has been the highlight of your week?" is an example of this.
What is a conversation-opening question?
This Bingo square encourages you to avoid thinking about your response while someone is talking.
What is listening to understand?
This action often strengthens a professional relationship after an event or call.
What is following up after the conversation?
This means smoothly changing topics instead of letting the conversation stall.
What is transitioning gracefully?
This Bingo square reminds us not to monopolize the discussion.
What is avoiding dominating the conversation?
According to the Bingo card, asking someone about their experiences rather than facts encourages this.
What is meaningful conversation?
This Bingo square involves using curiosity instead of interrogation.
What is asking questions naturally instead of rapid-fire?
This behavior helps you remember details for future conversations.
What is making mental and physical notes about the interaction?
If you made the client feel heard when they were going through a tough situation then you probably used what
What is Empathy
This Bingo square reminds us to avoid conversational fillers like "I know exactly what you mean..." before someone finishes.
What is avoiding hijacking the conversation?
This Bingo square encourages asking a second question based on what the other person just shared.
What is asking a follow-up question?
People know you're listening when you do this instead of waiting for your turn to speak.
What is responding or paraphrasing what they said?
This behavior helps conversations become genuine instead of transactional.
What is showing sincere interest in others?
According to the Bingo card, this means balancing talking and listening.
What is having a two-way conversation?
This Bingo square reminds us to avoid conversation killers like checking your phone or looking at other chats.
What is giving your full attention?