Customer Support
Merchant Support
AI
Belgrade knowledge
Mercuryo Genius
100
What ticketing system did we use before Zendesk?
Intercom
100
How many products does Merchant Support handle?
5
100
In what year did Anthropic release Claude?
2023
100
What fruit is Serbia's most famous rakija made from?
Plum (šljiva)
100
What is an old name of Dialpad?
Surfboard
200
What % of OOR Turnover does Customer Support has an impact on?
10-15%
200
What two references do merchants ask us to provide as proof of a successful payout
RRN and ARN
200
What term describes when an AI model confidently generates false or made-up information?
Hallucination
200
Who was the president of Yugoslavia who ruled for nearly 35 years until his death in 1980
Josip Broz Tito
200
In what year was Mercuryo established?
2018
300
What activity does this represent in Dialpad?
Grafana
300
What is the other name for the Crypto Acquiring product?
Mercuryo Pay
300
What do you call this?
JSON
300
Which Ottoman Sultan captured Belgrade in 1521, marking the start of centuries of Ottoman rule
Suleiman the Magnificent (Suleiman I)
300
What is an exact number of people working in Mercuryo?
335
400
How many tickets did Customer Support resolve in H1 2026? Only L1 and L2, no Mio
A. 39 847
B. 53 417
C. 42 867
D. 61 538
B. 53 417
400
Beyond internal teams, who does Merchant Support frequently reach out to?
Acquirers
400
What is the name of Mercuryo's Slack bot that announces Friday meetups?
Mercy
400
Approximately how many times has Belgrade been destroyed and rebuilt throughout history?
A. 38
B. 44
C. 60
D. 112
B. 44
400
What was the name of our previous main VPN in Mercuryo? 
Tunnelblick
500
You found the treasure! Free 500 points!
Lucky you
500
What is the first step in the Merchant Support incident process?
Receiving an alert
500
What does MCP stands for?
Model Context Protocol
500
What do Belgrade locals call Ada Ciganlija — and why?
"Belgrade's Sea" (Beogradsko more) — a river island turned urban beach, the closest thing landlocked Belgrade has to a coastline
500
Serbia is the 3rd most popular location for Mercuryo employees to work from.
What % of Mercuryo employees work from Serbia?
Exact % required
8%