Retail Vocabulary
Placing items that guests use together in normal day life next to each other in order to boost sales.
Cross Merchandising
How do you greet customers when they enter the store?
"Welcome to The Bridge Thrift Store!"
Section with a theme (Christmas, cookware, seasonal, etc.)
Impact Area
Cash register surrounded by a counter.
Cash Wrap
At what time should you be in the store before your shift?
5 minutes prior
Pricing an item down due to its inability to be sold at the intended price.
Markdown
When approaching a guest, how do you engage a conversation?
"Is there anything I can help you with?" OR "Did you see our sale on (fill in the blank)?"
Space on a shelf not occupied by merchandise.
Negative Space
Discarding items with a defect.
Purging
Only truck drivers wear these.
Hats
Another word for shoplifting.
Shrinkage
What are 2 ways to display positive body language?
Stand up straight, maintain eye contact, don't cross arms, & stop what you're doing if talking to a guest.
This is referring to the process of placing more than one piece of clothing or jewelry on top of clothing in a display or on a mannequin.
Layering
The time at which the guest is ready to checkout at the cash register.
Point of Sale
This is the motto for sorting donations.
If it's not a win, don't put it in a bin.
Buying an item to compliment the use of another item a guest has bought
Add-on Sale
In addition to the receipt, what does each guest receive at check out?
Creating space on a shelf for items.
Fluffing
The metal moveable devices used in BOH to hang clothes that will be placed in FOH.
Rolling Racks
The BTS makes up this % of the budget for the BTC.
30%
Placing the bigger items in the back of the shelf and smaller items in the front.
Facing the Product
What is the professional language that you should use to address guests?
Making merchandise look presentable and pleasing to the eye.
Shoppable
The black moving cart in FOH with felt tape, loose hangers, and other merchandise fixtures on it.
Bridge Buggy
Name the 4 clothing sorting guidelines.
If someone stained it, don't hang it.
We won't make a killing, if it's got pilling.
We can't reach our goals, if we're trying to sell stuff with holes.
If the ink is cracked, don't put it on the rack.