Drive Safe & Save
State Farm Facts/History
ECRM Workflows
CCC Call Assistance Guide
Know Your Supervisor
100

Drive Safe & Save will start out with a __ % discount 

5% 

100

The president/CEO of State Farm is ___

Michael Tipsord 

100

Under this tab you can access household members associated with the policyholder 

Customer Groupings 

100

Taking a TOOF payment

Retention I

100

Number of kids Mrs. Bode have 

3 Girls 

200

You can get up to __ % discount with Drive Safe & Safe

30 Percent 

200

Name the 4 major State Farm Hubs locations

Atlanta, Bloomington, Phoenix, Dallas

200

This tool will provide peril related information specific to the risk location provided.

PBRI Tool 

200

If you receive a call specifically related to COV-19 

COV-19 Billing Team 

200

2 truths and a lie. Name the lie 

1. I have siblings that are fraternal twin brothers 

2. I was on the Redline Express Dance team for Illinois State University 

3. I own a photography business

1. I have siblings that are fraternal twin brothers 

300

In what state is DSS ineligible 

California

300

State Farm, well known for being a "good neighbor" by "being there" for our customers, was founded in 1922 by

George Jacob "G.J." Mecherle

300

This tool allows you to pull up accounts, apps and quotes by searching agent code and product line 

Production Manager 

300

Adding Fire Policy for a different residence type 

Retention II

300

Worked for State Farm for __ amount of years (have to be within 2 years )

11 years 

400

Name 3 Driving Characteristics that determines the policyholder driving score  

Acceleration, Speed & Braking

400

Approximately how many claims does State Farm handle in a day? 

36,000
400

Name the two systems used to help customers with detailed billing questions 

Account Inquiry System & Billing Online System

400

Reinstatement of old policies if all policies are on or past application date 

Acquisition 

400

Mrs. Bode favorite type of food is...?

Tacos 

500

You have up to __ days to download the app, set up and pair the beacon to your phone 

35 Days 

500

State Farm is currently ranked number __ on the Fortune 500 list of largest companies 

36

500

If a customer policy has been cancelled due to a Non Payment, you can find the policy under what tab 

Inactive Products 

500

Adding a boat with an existing Fire policy 

Retention II

500

Two places she has traveled to, one place she has not. Name the place she have not been to

1. Jamaica

2. Ireland 

3.Hawaii

Ireland

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