Ship information
Name all Solstice Series Ships
Reflection
Solstice
Eclipse
Equinox
Silhouette
When making a call out, what must be mentioned at the beggining of the call?
Brand, name and that call will be monitored/recorded
What is a closed-loop sailing and what travel documents are required for US Citizens?
Closed Loop Sailings are sailings that begin in a U.S. port (including San Juan, Puerto Rico), and returning to the same U.S. port.
US citizens can travel with valid passport OR proof of citizenship and identification (government issued birth certificate and driver´s license).
Which itinerary sails to the largest coral reef in the world?
Australia Cruises - The Great Barrier Reef
How long after you create a booking, can you schedule a call back with the guest and add it in the Supv notes?
Only 24 hours. - Next day in EST
Which Ships have 2 bedroom suites?
Celebrity Edge series (Iconic Suites & Penthouse Suite) Celebrity Reflection (Reflection Suite)
How soon do you have to reply to a chat once it has been connected to an agent?
Within 60 seconds
Name at least 3 of the benefits of booking with CRCR
-Cruise Care prior to the sailing will cover you for cancellations. Either a 100% refund for a medical condition and family emergency or a 90% future cruise credit if you cancel for any reason.
-Once on board, covered for $25 thousand for any medical assistance needed on the ship
-$50 thousand for emergency evacuations in case you need to interrupt your cruise
-Luggage will be covered up to $1,500 per person,
-flights through Celebrity will also be covered at no additional cost.
What is the name of the most popular port Celebrity Cruises departs from in Florida?
Who is the boss - of the boss of Juan?
Gabe Trujillo
What ship has the smallest guest capacity and what series does it belong to?
Celebrity Constellation - Millenium Series
Before disconnecting a chat, what do you have to ask the guest?
"Is there anything else I may assist you with?"
Normandie
Tuscan
Cyprus
Cosmopolitan
What Ship does Cruisetours and what are the departing ports?
Name of the Suite which shower has a cantilevered design, floor-to-ceiling windows, facing the Ocean.
Reflection Suite
Name of the Guide that rates Celebrity Cruises which has to be mentioned at the beginning or end of each chat/call
Forbes Travel Guide
3 Benefits of booking onboard another sailing
-Reduced deposit
- Additional OBC
- Do not have to choose the sailing at the moment
What will be Celebrity Equinox's destination during 2026/27 deployment?
South America
Simone Biles is the Godmother of which Ship?
Celebrity Beyond
Only available in Solstice Class ships, guests can enjoy a half-acre of real grass on the top deck, perfect for picnics, lawn games, and outdoor concerts.
The Lawn Club
Mention at least 3 things that can generate a Critical Impact
-Not asking for the sale or overcoming objections from a guest.
- Not responding to the guest
-Adding a promo code that was NOT provided by the guest
-Failing to advise that the prices are subject to change.
What is special about the President's Cruise
Meeting President of Celebrity Cruises, Laura Hodges Bethge at an evening Gala.
2 Night City Stay in London, with transfers to ship
Most guests are part of the Captain Club
Which Port is known for its geothermal Blue Lagoon and is one of the cleanest and greenest cities in the world.
Reykjavik, Iceland
When is Juan's birthday?
02/05/2025