Tours
ABC acronym to remember during every tour
What is Always Be Closing?
How direct questions about 1. relets 2. resident concerns 3. move-ins 4. accounts
Who is Kason? Who is Josh? Who is Kason? Who is Josh?
July 15th, 2022
What is the date the first installment is due?
Tool to keep track of tours & resident visits
What is appointment scheduler?
3 examples of intentional marketing
What are boosted IG posts, water hand outs on campus for orientation and posters at baseball games?
3 out of 6 closing techniques learned today
What are summary close, urgency close, personal close, assumptive close, incentive close & where did I go wrong close?
Required every 3 days (otherwise, reassigned after 10)
What is lead follow-up by call, email & text?
Description of rental qualifications
What are proof of permanent employment with verifiable monthly income 3x the monthly installment, credit score of 550+, no evictions or delinquencies/bankruptcies & no felony convictions? (Can self-qualify, add guarantor or use LEAP to meet these requirements)
Templated emails that must be sent by staff after phone call & after a tour
What are "quick responses"?
A close and harmonious conversation/relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well
What is rapport?
WOW Factor to start every tour
What is YOU?
3 goals for each prospect phone call
What are 1. get the guest card info, 2. build rapport + plant the seed of the sale & 3. schedule the tour?
Section of lease residents sign to agree to keep leased premises in clean & sanitary condition at all times, to cooperate with Manager for timely access to inspect, plan and eradicate & may be responsible for costs to remedy the situation
What is section 34 regarding pest infestation?
2 status changes after which calls are required within 1 hour HINT: you will see this on the dashboard!
What are 1. application started & 2. lease started statuses?
Current specials and how to qualify
What are $250 referral & $300 giftcard special?
(New & renewal eligible - short term & relets not eligible)
Feature for the following benefit: Always feel like you’re a part of a community and not just another resident
What are monthly resident appreciation events?
Something(s) you cannot guarantee
What are safety, roommates or preferences?
Trick question: can't guarantee anything!
Language of model disclaimer
What is the model apartment is intended to be representative of the general quality, quantity and type of construction in the Apartment leased to you. Actual apartment and furniture provided may vary?
2 places roommate preferences must be listed
What are in 1. in the application & 2. in the activity?
Name 2 comparable properties and 1 advantage 1 disadvantage they have compared to us (per property)
What are Eagle Flatts (advantage: tanning bed disadvantage: next to a bar)
What are The Cottages (advantage: crown moldings & 9 ft ceilings disadvantage: only 1 fitness room)?
Roleplay to overcome reputation objection
You did it!
Practice phone call for a 90+ shop score
You did it!
Number of maximum addendums in The Chelsea lease packet
What is 11 maximum addendums?
A - state specific, B - rules & regulations, C - safety guidelines, D - rental qualifications, E - mold, F - parking agreement, G - pet agreement, H - RentPlus agreement, I - package acknowledgement, J - utilities, EXTRA: concession addendum
3 instances when automated emails are deployed
What are 1. after appointment is scheduled 2. after lease has been signed and 3. before auto-archiving?
3 places BetterBot lives
What are Google listing, Instagram bio & property website?